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Public Tickets

Davy Nataf Can't add productClosed   WPC Product Bundles   Updated March 1, 2021 at 10:05am   2 Most recent comment from Janilyn T.:Hi Davy,Thank you for contacting WPClever Support Forum. I checked your video and the issue was due to the fact that the ability to add variations & variable products to a smart bundle is only availa ... Sven Möller Solis Hide Composite from cartClosed   WPC Composite Products   Updated March 1, 2021 at 8:21am   7 Most recent comment from Dustin H.:Hi Sven,To change the "option none image", please add below code to current-theme (or child-theme) / functions.php add_filter( 'wooco_option_none_img_src', 'wooco_change_option_none_im ... Morten Terp Not showing Video in tabsClosed   WPC Product Tabs   Updated March 1, 2021 at 8:07am   4 Most recent comment from Dustin H.:Hi Morten,You're welcome!If you are satisfied with our plugin and support, please reward it with a full five-star ★★★★★ rating.https://wordpress.org/support/plugin/wpc-product-tabs/rev ... Michaud Translation languageClosed   Other Plugins   Updated March 1, 2021 at 5:04am   2 Most recent comment from Janilyn T.:Hi Michaud, Thank you for contacting WPClever Support Forum.  In order to translate the text in our plugin (or another plugin/theme), you can use the Loco Translate plugin. Kindly follow the instruct ... Anja MC Bundled products in extra tab - how to change tab positionClosed   WPC Product Bundles   Updated March 1, 2021 at 4:47am   3 Most recent comment from Janilyn T.:Thanks for your feedback, Anja. I'm glad that you have been able to figure it out. I'll consider your case closed and close your ticket now. Feel free to submit a new one in case you encou ... LEAX WPC Countdown timer + Product timer | Global sale price on all products not showing Countdown timerClosed   WPC Countdown Timer   Updated March 1, 2021 at 3:47am   6 Most recent comment from Janilyn T.:Hi Leax,Definitely, these can work together. I have tested them in the test site and live demo. Kindly note that you need to set them up in their corresponding tabs: Countdown tab and Timers tab with ... Rob Piper Multi Currency not discountingClosed   WPC Product Bundles   Updated March 1, 2021 at 3:36am   2 Most recent comment from Janilyn T.:Hi Rob,Officially, our developers haven't found any solution to this issue since it depends on the system of users' sites as well. There are some cases where we can find a workaround, some ... tester Stock Quantity not updated correctlyClosed   WPC Product Bundles   Updated March 1, 2021 at 2:41am   2 Most recent comment from Janilyn T.:Hi Tester,Thanks for contacting us here. Sorry for the late reply. I was on a leave for the last 3 days. Today I'm back to process your ticket.For your information, issues that were triggered by ... Steve Plugin Not WorkingClosed   WPC Added To Cart Notification   Updated March 1, 2021 at 2:33am   2 Most recent comment from Janilyn T.:Hi Steve,Sorry for the late reply. I have urged our developer before getting on leave. He has responded to your ticket and he said that it was solved. So I will close this one as your case is closed. ... Alan Css for the "Total"Closed   WPC Grouped Product   Updated February 28, 2021 at 1:36am   5 Most recent comment from Dustin H.:You're welcome!If you are satisfied with our plugin and support, please reward it with a full five-star ★★★★★ rating.https://wordpress.org/support/plugin/wpc-grouped-product/reviews/?fi ... Kim Skaggs Position of frequently bought together items on product pageClosed   WPC Frequently Bought Together   Updated February 27, 2021 at 8:08am   11 Most recent comment from Dustin H.:You're welcome!If you are satisfied with our plugin and support, please reward it with a full five-star ★★★★★ rating.https://wordpress.org/support/plugin/woo-bought-together/reviews/?fi ... Peter Weir Replacing Compare Bar with a Fixed COMPARE ButtonClosed   WPC Smart Compare   Updated February 26, 2021 at 9:26am   5 Most recent comment from Dustin H.:Hi Peter,Please update our plugin to the latest version 3.3.3 then you can find a new option here https://www.screencast.com/t/3WYGCpt8fmMRemember to clear the website and browser cache before testin ... Ceri York Empty cart issueClosed   Other Plugins   Updated February 25, 2021 at 6:28am   4 Most recent comment from Janilyn T.:Hi Ceri,Thanks for the useful information. This will help us a lot. I have transferred your piece of code to our developers so that they can consider this in the coming update.Best regards and have a ... Steeve Munger Bundle selection instead of quantityClosed   WPC Product Bundles   Updated February 23, 2021 at 8:54am   2 Most recent comment from Janilyn T.:Hi Steeve,Thanks for contacting us here.For your information:- Our plugin cannot automatically assign a quantity to bundled products as in your description. Customers will have to choose each bundled ... Holger Jurkat Maximum Quantity per itemClosed   WPC Product Bundles   Updated February 23, 2021 at 8:28am   2 Most recent comment from Janilyn T.:Hi Holger,Thanks for contacting us here.For your information, the current version of our plugin only allows the same minimum/ maximum limit applied to all bundled products equally, ie max 3 for all i ...