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Public Tickets

Wiliam Jose Koester Hide main product in orderClosed   WPC Composite Products   Updated November 27, 2020 at 5:31pm   4 Most recent comment from Wiliam Jose Koester:I know you are in great demand for work, but if you can give me any updates on the status of this here, I appreciate it! Josue Integration of WPC Composite Products 3.1.6 into Divi Theme BuilderClosed   WPC Composite Products   Updated November 19, 2020 at 8:28am   2 Most recent comment from Janilyn T.:Hi Josue,I will close this ticket because of duplicated issue. Please follow the progress on your other ticket.Best regards. Gigi Bug - Options productClosed   WPC Product Bundles   Updated November 19, 2020 at 4:18am   2 Most recent comment from Janilyn T.:Hi Gigi, Thank you for contacting WPClever Support Forum. We’ve received your ticket.  However, the description is not enough for us to find the cause of the problem. Please provide us with a link ... Roy Thompson How can I make the product bundle thumbnail photos largerClosed   WPC Product Bundles   Updated November 18, 2020 at 2:40pm   2 Most recent comment from Janilyn T.:Hi Roy, Thank you for contacting WPClever Support Forum.  We’ve received your ticket and assigned one of our developers to help you with that.  He’ll be looking into your question and responding ... Marco Clasen Error occured by your PluginClosed   WPC Force Sells   Updated November 17, 2020 at 4:14am   2 Most recent comment from Janilyn T.:Hi Marco, Thank you for reporting this issue to us.  I have reported this issue to our developers and they will check and release a new update as soon as possible to fix this.  Best regards. Yanina Doesn't show Add to cart/buy now buttons on the composite products (impossible to buy)Closed   WPC Composite Products   Updated November 17, 2020 at 4:01am   2 Most recent comment from Janilyn T.:Hi Yanina,Thanks for contacting us here.I checked your link and found that the Composite product was still displaying normally: the Add to cart button was there and I was still able to add it to the c ... Tomáš Frank 0 time to remain when expiration is next yearClosed   WPC Countdown Timer   Updated November 17, 2020 at 2:46am   2 Most recent comment from Janilyn T.:Hi Tomáš, Thanks for contacting us here. We've got your issue. For your case, our developers will need to check the back-end admin area to find the source of issue.  I have transferred your ... rAthus No news fro mthe support for a monthClosed   WPC Product Bundles   Updated November 17, 2020 at 2:39am   5 Most recent comment from Janilyn T.:Hi Gonçalo,Thanks for reaching out to us. Sorry for any inconvenience.I have resent both of your tickets to the assigned developer and reminded him to check back and help you as soon as possible. I ... Gordon Blackler WooCommerce Flat Rate Overridden ONLY with Bundled ProductsClosed   WPC Product Bundles   Updated November 17, 2020 at 2:20am   2 Most recent comment from Janilyn T.:Hi Gordon,Thank you for contacting WPClever Support Forum. We’ve received your ticket.  However, the description is not enough for us to find the cause of the problem. Please provide us with some s ... Rolf Beck Wrong translationClosed   WPC Product Bundles   Updated November 16, 2020 at 8:41am   3 Most recent comment from Dustin H.:Hi Rolf,Thank you so much!We'll add this change to the next updated version of our plugin. baronce Default product quantity value won't work, if set to 0Closed   WPC Product Quantity   Updated November 16, 2020 at 7:38am   8 Most recent comment from Dustin H.:Hi Baronce,We have processed your request and refunded to you. It's sad to heat that our plugin doesn't meet your requirements. Hopefully, we could still have your interest and support of ... Julien LG How to translate "Choose a option"Closed   WPC Variations Radio Buttons   Updated November 16, 2020 at 4:03am   2 Most recent comment from Janilyn T.:Hi Julien, Thank you for contacting WPClever Support Forum. To translate the text in our plugin (or another plugin/theme) you can use Loco Translate plugin. Kindly follow the instructions in this art ... Roel two VAT ratesClosed   WPC Product Bundles   Updated November 16, 2020 at 3:55am   2 Most recent comment from Janilyn T.:Hi Roel, Thanks for contacting WPClever Support Forum. For your information: In order to create a smart bundle that includes bundled products with different tax rates, your bundle must use the auto-ca ... Andrei Lemeshau Doesn't sync products when buying a packageClosed   WPC Product Bundles   Updated November 16, 2020 at 3:06am   6 Most recent comment from Janilyn T.:Hi Andrei,Thanks for the details.I've tried to purchase the bundle in the given link. But I don't have any account for completing the order: https://www.screencast.com/t/1wYZQP3vBq0. This ... Shelle Bundling taxable and non-taxable productsClosed   WPC Product Bundles   Updated November 16, 2020 at 2:02am   2 Most recent comment from Janilyn T.:Hi Shelle,Thanks for contacting WPClever Support Forum. For your information: In order to create a smart bundle that includes bundled products with different tax rates, your bundle must use the auto-c ...