Please submit a private ticket if you need to share sensitive information, such as license details and admin credentials.

Okay

Public Tickets

Giuseppe Problem in selecting productsClosed   WPC Product Bundles   Updated September 21, 2022 at 9:16am   2 Most recent comment from Janilyn T.:Hi Giuseppe, Thank you for contacting WPClever Support Forum. For your information:  In the free version of our plugin, only simple and subscription products can be searched and added. Instead, f ... DJ Critical error when adding composite product to cartClosed   WPC Grouped Product   Updated September 21, 2022 at 2:26am   2 Most recent comment from Janilyn T.:Hi DJ, Thanks for reaching out to us here. The action you're trying to achieve is not possible. For your information, special product types such as Smart Bundle/ Smart Grouped/ Smart Composite c ... patryk "Name Your Price" crashes the websiteClosed   WPC Variations Radio Buttons   Updated September 19, 2022 at 10:01am   2 Most recent comment from Janilyn T.:Hi Patryk,Thanks for reaching out to us here.May I have some images of the backend plugin settings under WPClever >> Name Your Price? If you just use the default setting and don't set any rules ... MIRO Low stock componentsClosed   WPC Composite Products   Updated September 19, 2022 at 9:09am   8 Most recent comment from Janilyn T.:Hi Miro,Sorry for the late response. We have just conducted a thorough system checkup so today I am able to reach back to you.I have checked it again today. My guess is that there is a conflict betwee ... Adam Stone Reporting of bundle vs individual productClosed   WPC Product Bundles   Updated September 19, 2022 at 9:03am   5 Most recent comment from Janilyn T.:Hi Adam,Sorry for the late response. We have just conducted a thorough system checkup so today I am able to reach back to you.Unfortunately, we haven't developed any tools for that purpose. You ... Abe TICKET #3118981 Not getting response after buying plugin and it doesn't workClosed   WPC Composite Products   Updated September 19, 2022 at 8:58am   2 Most recent comment from Janilyn T.:Hi Abe,We're sorry for the slow support speed. This week we have conducted a thorough regular system checkup so today we have been able to make everything back to normal. During this time, our sy ... Edin Issue with pluginClosed   WPC Product Timer   Updated September 13, 2022 at 9:34am   3 Most recent comment from Janilyn T.:Hi Edin,Thanks for contacting us here.For your information, if you need a frontend solution to display a countdown timer in the frontend for your products, you can kindly consider using our WPC Count ... Todecay Highly missing feature/optionClosed   WPC Frequently Bought Together   Updated September 13, 2022 at 1:10am   3 Most recent comment from Henry N.:Hi,Currently, our plugin does not support the feature of adding products together. Sorry about this inconvenience. We will consider including this feature in the next version of our plugin. Roger Hardin integration of bundle plugin with dokanClosed   WPC Product Bundles   Updated September 12, 2022 at 5:47am   2 Most recent comment from Janilyn T.:Hi Roger,Thanks for contacting us here.For issues with third-party plugins or themes, we offer free customization service for Premium users only. We cannot transfer your ticket to our developers witho ... Barak Levy New buyer - stuck in a problem‏‏Closed   WPC Linked Variation   Updated September 9, 2022 at 12:37pm   3 Most recent comment from Barak Levy:Problem solved, thank you very much! Sylvain Delloue Hide a productClosed   WPC Product Bundles   Updated September 9, 2022 at 2:42am   7 Most recent comment from Henry N.:Hi,To hide a product in a bundle. Please add below CSS code to WP-Admin → Appearance → Customize → Additional CSS: /* Wpclever team support ticket-3111810 */ .woosb-wrap .woosb-product[data-id ... Christie smart grouping already smart grouped productsClosed   WPC Grouped Product   Updated September 7, 2022 at 7:02am   2 Most recent comment from Janilyn T.:Hi Christie, Thanks for your interest in our plugins. The action you're trying to achieve is not possible. For your information, special product types such as Smart Bundle/ Smart Grouped/ Smart C ... Albena Karaivanova Products PurchaseClosed   WPC Product Timer   Updated September 5, 2022 at 8:59am   8 Most recent comment from Albena Karaivanova:Thanks for answering all questions and helping with this case :)  ilyes plugin featureClosed   WPC Countdown Timer   Updated September 5, 2022 at 8:18am   2 Most recent comment from Janilyn T.:Hi Ilyes,Thanks for contacting us here. For your information, it's impossible to use the discount rules for our countdown timer, unfortunately. If you don't want to set up the sale price p ... Saleh Souzanchi change the wishlist label with html iconClosed   WPC Smart Wishlist   Updated September 5, 2022 at 7:42am   3 Most recent comment from Henry N.:Hi,Please add the below custom code (How to add custom code?) // Wpclever team support ticket-3114745 add_filter( 'woosw_menu_item', 'woosw_wishlist_icon_on_menu', 99 ); function ...