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Public Tickets

Sharon Naude RefundClosed   Refund/ Invoice Request   Updated August 22, 2022 at 3:01am   2 Most recent comment from Dustin H.:Hi Sharon,We have processed your request and refunded this payment. It's sad to hear that our plugin doesn't meet your requirements. Hopefully, we could still have your interest and suppor ... Kamran Sohail Event listensersClosed   WPC Fly Cart   Updated August 22, 2022 at 2:25am   3 Most recent comment from Dustin H.:Hi Kamran,Thanks for informing us of this issue!We'll check and fix it soon. Currently, you can turn off Perfect Scrollbar https://www.screencast.com/t/BEOlEEeZ for better performance. Anthony Which plugin/combination to accomplish my goal?Closed   Other Plugins   Updated August 17, 2022 at 4:34am   7 Most recent comment from Janilyn T.:Hi Anthony, Thanks for your feedback. I'm glad that I could help you out. I'll consider your case closed and close your ticket now. Feel free to submit a new one in case you encounter any ... MELANIE VALOGNES problème réglages personnalisation des textes de boutonClosed   WPC Smart Wishlist   Updated August 16, 2022 at 2:10am   11 Most recent comment from Henry N.:If you need help from us at any time, feel free to reach out to us. We are always ready to help. Jeroen Jacobs How to achieve this multi-product pricing tierClosed   WPC Composite Products   Updated August 15, 2022 at 1:00pm   3 Most recent comment from Jeroen Jacobs:Hi Janilyn,Thank you for your elaborate response, very kind. I'm afraid the pricing is not lineair, and thus I cannot make that approach work.Thanks anyway! herrmann component display problem on the front-endClosed   WPC Composite Products   Updated August 12, 2022 at 5:22am   2 Most recent comment from Janilyn T.:Hi Herrmann,Thanks for contacting us here.For your information, the free version only limits to Products source but doesn't have a limit on the number of components and products to be added. That ... Lila Lobdell Custom Price DisplayClosed   WPC Composite Products   Updated August 12, 2022 at 5:14am   2 Most recent comment from Janilyn T.:Hi Lila,Thanks for contacting us here.In order to display the custom display price on the composite page, you can go to WPClever >> Composite products >. find the Change price option then choose No. H ... Tatiana Klarn's payment method disappears when choosing a bundle.Closed   WPC Product Bundles   Updated August 11, 2022 at 6:33am   2 Most recent comment from Janilyn T.:Hi Tatiana,Thanks for contacting us here.For your information, we have also received some reports of similar issues. Unfortunately, we must claim that two plugins are not fully compatible and cannot ... Steve Wells Pre-sales question about restricting a bundle by max weightClosed   WPC Product Bundles   Updated August 11, 2022 at 6:21am   2 Most recent comment from Janilyn T.:Hi Steve,Thanks for your interest in our plugin.For your information, our plugin only offer 1 fixed method to manage the weight of the whole bundle in the Shipping tab. There's no way to control ... Marcin Change all gallery images, not only featuredClosed   WPC Grouped Product   Updated August 10, 2022 at 7:47pm   7 Most recent comment from Marcin:Hello,Thank you so much for your help! You can consider this thread as solved.Best regards,Marcin Martijn Kamminga Show image parent, bShow image parent, but when zooming the right pictureut when zooming the right pictureClosed   Other Plugins   Updated August 10, 2022 at 4:59pm   23 Most recent comment from Janilyn T.:Not that I don’t want to transfer your ticket over to our developers. Our company has rules for issues concerning free plugins: If the reported issue could not be reproduced on our test site, our de ... sofia setting product timeClosed   Refund/ Invoice Request   Updated August 10, 2022 at 2:45pm   5 Most recent comment from Dustin H.:Hi Sofia,We have processed your request and refunded this payment. It's sad to hear that our plugin doesn't meet your requirements. Hopefully, we could still have your interest and support ... Rob Scribner RefundClosed   Refund/ Invoice Request   Updated August 10, 2022 at 2:43pm   2 Most recent comment from Dustin H.:Hi Rob,We have processed your request and refunded this payment. It's sad to hear that our plugin doesn't meet your requirements. Hopefully, we could still have your interest and support o ... Jawad Bundle Product SortingClosed   WPC Product Bundles   Updated August 9, 2022 at 9:41am   5 Most recent comment from Henry N.:Please add the below snippet: add_action( 'pre_get_posts', 'woosb_sortby_menu_order_query' ); function woosb_sortby_menu_order_query( $query ) { if ( isset( $_REQUEST['s& ... wei FOLLOW UP TO TICKET #3098176Closed   Other Plugins   Updated August 8, 2022 at 1:23pm   2 Most recent comment from Janilyn T.:Hi Wei, Thanks for reaching back.  However, our Support Team is off at the weekend so all tickets must be processed starting from Monday. I have transferred your ticket over to one of our developers ...