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Public Tickets

Thoong Chun Onn Disabling add to cart button in quick view does not workClosed   WPC Product Bundles   Updated April 4, 2022 at 8:06am   2 Most recent comment from Janilyn T.:Hi Thoong, Please read my response to your question in the previous ticket.  I'll close this one because of duplicated content. Kindly follow up the progress on your issue in the previous one. ... Riku Decimal quantities unusable with mobile phones.Closed   WPC Product Quantity   Updated April 1, 2022 at 5:08pm   2 Most recent comment from Dustin H.:Hi Riku,Our plugin has the auto-correct value function while entering, it will run each second and that seems not enough when using a mobile device. You can watch the screen record video https://www. ... Md. Iqbal Hossain Issue when deleting a bundled item directly but it's still showing under bundled productClosed   WPC Product Bundles   Updated April 1, 2022 at 3:39pm   3 Most recent comment from Md. Iqbal Hossain:Thanks Janilyn burhan Tahmasabi Price wont change and layout for the composite productClosed   Refund/ Invoice Request   Updated April 1, 2022 at 10:01am   4 Most recent comment from Janilyn T.:Hi Burhan, It's sad to hear that you're leaving. I have transferred your ticket to an authorized staff of our team for processing your request. It will take less than 24 hours for you to he ... Wojciech Problem with bundles seperate productsClosed   WPC Product Bundles   Updated April 1, 2022 at 5:46am   10 Most recent comment from Janilyn T.:Hi Wojciech, We are so sorry for the slow support procedure.  We have received some urgent report of serious issues on some of our plugins recently so our developers are quite busy handling all the ... poon hang Timezone is not current for the pluginClosed   WPC Countdown Timer   Updated March 31, 2022 at 7:38am   2 Most recent comment from Dustin H.:Hi Poon,Please use the timezone name instead https://www.screencast.com/t/cMOYb21t2Twq Daniel Multiple Images in Quick ViewClosed   WPC Smart Quick View   Updated March 31, 2022 at 2:07am   2 Most recent comment from Dustin H.:Hi Daniel,Please try this option https://www.screencast.com/t/CIyQ9c33rIf it doesn't work, please send me your website credentials (wp-admin link, username, password) then I can check and fix i ... Kama Hide total priceClosed   WPC Frequently Bought Together   Updated March 30, 2022 at 8:31am   3 Most recent comment from Dustin H.:Hi Kama,To hide the total, please add below CSS code to WP-Admin → Appearance → Customize → Additional CSS: .woobt-total { display: none !important; }To hide the additional price, please ... Vicky Gordon Variations - pre-sales questionClosed   WPC Frequently Bought Together   Updated March 29, 2022 at 4:03am   2 Most recent comment from Janilyn T.:Hi Vicky,Thanks for contacting us here. For your information, the choice of Bought Together products is independent of the main one. So it's impossible to control which Bought Together items ar ... Ian McLean Products Not Added To CartClosed   WPC Frequently Bought Together   Updated March 28, 2022 at 9:03am   6 Most recent comment from Janilyn T.:Hi Ian, Thanks for your feedback.  I'll consider your case closed and close your ticket now. Feel free to submit a new one in case you encounter any issues at any time.  Have a nice day and be ... FRANS BESTER Import export   WPC Product Bundles   Updated March 28, 2022 at 9:00am   2 Most recent comment from Janilyn T.:Hi Frans, Thank you for contacting WPClever Support Forum.  We’ve received your ticket and assigned one of our developers to help you with that.  He’ll be looking into your question and respondi ... Paco Rocha Main product image buggedClosed   WPC Frequently Bought Together   Updated March 28, 2022 at 8:19am   2 Most recent comment from Janilyn T.:Hi Paco, Thanks for contacting WPClever Support Forum. We're not available at the weekends so today (Monday) I am able to process your ticket. If you wouldn't want the main image to be cha ... Ehab Display parent grouped product name in woocommerce orderClosed   WPC Grouped Product   Updated March 25, 2022 at 2:31pm   4 Most recent comment from Ehab:Hi Dustin,Thanks for your replyOur editor update the plugin to v  2.9.8 and added the code to the function fileit's working fine on cart and checkout pages but in order pages & downloads it on ... Kasper Karimaa Same variable product twice or more to the grouped productClosed   WPC Grouped Product   Updated March 25, 2022 at 1:59pm   2 Most recent comment from Janilyn T.:Hi Kasper, Thanks for contacting us here. You can go to the plugin setting under WPClever >> Grouped Product then in the Search section, choose "Yes" for the "Accept same products" option >> Update op ... Marco Sinigaglia WC Order not showing in-bundle product priceClosed   WPC Product Bundles   Updated March 25, 2022 at 9:10am   2 Most recent comment from Janilyn T.:Hi Marco, Thanks for contacting us here. After reading your description of the issue, I can confirm that this is normal in our plugin. As you know, smart bundles offer 2 kinds of pricing methods. With ...