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Public Tickets

Alexandra Ciolea thumbnail of none-optionClosed   WPC Composite Products   Updated September 22, 2022 at 9:23am   2 Most recent comment from Janilyn T.:Hi Alexandra,Thanks for getting in touch.You can choose to use Custom image then upload your own image for the Option None from the plugin setting: You can read more about that here: https://doc.wpc ... MIRO Low stock componentsClosed   WPC Composite Products   Updated September 19, 2022 at 9:09am   8 Most recent comment from Janilyn T.:Hi Miro,Sorry for the late response. We have just conducted a thorough system checkup so today I am able to reach back to you.I have checked it again today. My guess is that there is a conflict betwee ... Abe TICKET #3118981 Not getting response after buying plugin and it doesn't workClosed   WPC Composite Products   Updated September 19, 2022 at 8:58am   2 Most recent comment from Janilyn T.:Hi Abe,We're sorry for the slow support speed. This week we have conducted a thorough regular system checkup so today we have been able to make everything back to normal. During this time, our sy ... Matthew Mobile Unable to make selectionsClosed   WPC Composite Products   Updated August 24, 2022 at 3:32am   4 Most recent comment from Janilyn T.:Hi Matthew, Thanks for contacting us here. Please help me check if you have added Publicly Published products to as components of your Smart Composite. All products must have a price configured t ... Todecay No price on shop/archiive page..?Closed   WPC Composite Products   Updated August 23, 2022 at 9:01am   2 Most recent comment from Janilyn T.:Hi Todecay,Thanks for contacting us here.Please help me check which option have you chosen for the Price format in the plugin settings under WPClever >> Composite Products? Also, please check if you h ... Jeroen Jacobs How to achieve this multi-product pricing tierClosed   WPC Composite Products   Updated August 15, 2022 at 1:00pm   3 Most recent comment from Jeroen Jacobs:Hi Janilyn,Thank you for your elaborate response, very kind. I'm afraid the pricing is not lineair, and thus I cannot make that approach work.Thanks anyway! herrmann component display problem on the front-endClosed   WPC Composite Products   Updated August 12, 2022 at 5:22am   2 Most recent comment from Janilyn T.:Hi Herrmann,Thanks for contacting us here.For your information, the free version only limits to Products source but doesn't have a limit on the number of components and products to be added. That ... Lila Lobdell Custom Price DisplayClosed   WPC Composite Products   Updated August 12, 2022 at 5:14am   2 Most recent comment from Janilyn T.:Hi Lila,Thanks for contacting us here.In order to display the custom display price on the composite page, you can go to WPClever >> Composite products >. find the Change price option then choose No. H ... kithmet Pre-sales question for composite productClosed   WPC Composite Products   Updated August 4, 2022 at 9:09am   2 Most recent comment from Janilyn T.:Hi Kithmet,Thanks for your interest in our plugin.For your information, our plugin doesn't support conditional logic like that, unfortunately. Components inside each composite are independent of ... Christian Rodriguez Multiple products using only 2 questions to come up with an total price for kit.Closed   WPC Composite Products   Updated July 18, 2022 at 8:07pm   5 Most recent comment from Christian Rodriguez:Thank you for the information. I will try it out and give feedback. support Error: Please choose a purchasable product for the component ….Closed   WPC Composite Products   Updated July 15, 2022 at 10:28am   2 Most recent comment from Janilyn T.:Hi Support, Thanks for checking back here with me. We're sorry for the slow support. We have overlooked many tickets during last month due to some system issues and personnel transition. I am not ... Irfan Option for update quantity for componentsClosed   WPC Composite Products   Updated July 7, 2022 at 5:39am   2 Most recent comment from Janilyn T.:Hi Irfan,Thanks for contacting us here.For your information, that is how our plugin is supposed to work. It's impossible to change the quantity of sub-products inside the composite once they are ... Marcos Alberto Rupolo I need to translate a word that the plug-in use in the siteClosed   WPC Composite Products   Updated June 27, 2022 at 2:55am   2 Most recent comment from Janilyn T.:Hi Marcos, Thank you for contacting WPClever Support Forum.  In order to translate the text in our plugin (or another plugin/theme), you can use the Loco Translate plugin. Kindly follow the instructi ... Shannon Wrong Subtotal In Cart/Checkout ItemizationClosed   WPC Composite Products   Updated June 24, 2022 at 8:51am   4 Most recent comment from Janilyn T.:Hi Shannon,There are many possible causes of incorrect pricing issues. We cannot list everything here.You can check it on your own by doing this:- Create a full backup of your site and keep it in a sa ... DJ Critical error when adding composite product to cartClosed   WPC Composite Products   Updated June 23, 2022 at 11:47am   2 Most recent comment from Janilyn T.:Hi DJ,Please see my response in your Private ticket. I have sent a note to list all of your issues in that ticket sent to our developer so that he can fix them all for you at once.Best regards.