Please submit a private ticket if you need to share sensitive information, such as license details and admin credentials.

Okay

Public Tickets

Patricia Batista Is it possible to increase the discount the more product the customer buys?Closed   WPC Composite Products   Updated April 22, 2022 at 2:04am   2 Most recent comment from Janilyn T.:Hi Patricia,Thanks for contacting us here.For your information, it's impossible to apply a dynamic discount based on the chosen items as in your description. But there's a workaround.You can ... Michael Flodin Price in CART is set to ZEROClosed   WPC Composite Products   Updated April 13, 2022 at 8:01am   4 Most recent comment from Janilyn T.:Hi Michael,Thanks for the link.I checked and seemed that you are using an outdated version of our plugin. Please update to version 5.0.5 - the latest - then clear the caches and cookies from the site ... kevin pensec landemaine Issue added to cartClosed   WPC Composite Products   Updated April 6, 2022 at 3:46am   2 Most recent comment from Janilyn T.:Hi Kevin,Thanks for contacting us here.I have checked your product and it is added to cart properly. The issue is with the cart update, not with our plugin. Cart is updated after a few seconds pressin ... Elena CheckboxClosed   WPC Composite Products   Updated March 19, 2022 at 3:29am   6 Most recent comment from Dustin H.:Hi Paco,I've replied to your ticket here https://wpc.ticksy.com/ticket/3004758/ Lene Plugin update - adding to cart prices are $0Closed   WPC Composite Products   Updated March 16, 2022 at 8:16am   5 Most recent comment from Janilyn T.:Hi Lene,Our developers have released version 4.1.9 to fix this issue. Please help me update and clear caches/cookies before checking again.I'm looking forward to your feedback.Best regards. support Translation of 2 wordsClosed   WPC Composite Products   Updated March 15, 2022 at 9:32am   4 Most recent comment from Janilyn T.:Thanks for your feedback. I'm glad that you have been able to figure it out. I'll consider your case closed and close your ticket now. Feel free to submit a new one in case you encounter a ... Michiel Default value when requiredClosed   WPC Composite Products   Updated March 13, 2022 at 7:04pm   10 Most recent comment from Dustin H.:You're welcome!If you are satisfied with our plugin and support, please reward it with a full five-star ★★★★★ rating.https://wordpress.org/support/plugin/wpc-composite-products/reviews/ ... Neil Harner Negative component priceClosed   WPC Composite Products   Updated March 10, 2022 at 12:55pm   2 Most recent comment from Janilyn T.:Hi Neil,  Thank you for contacting WPClever Support Forum.  We’ve received your ticket and assigned one of our developers to help you with that.  He’ll be looking into your question and respond ... Dan Remove thumbnail on no item neededClosed   WPC Composite Products   Updated March 10, 2022 at 11:40am   4 Most recent comment from Janilyn T.:Hi Dan,That number is the attachment ID of an image you uploaded to your site to user for products with no image configured: https://www.screencast.com/t/fixkuqqrKnu. You need to change this number if ... Arttu Composite products quantity problemClosed   WPC Composite Products   Updated March 9, 2022 at 4:30am   2 Most recent comment from Janilyn T.:Hi Arttu,Thanks for contacting us here.For your information, our plugin will create a "virtual" product called composite product that include other normal products inside. So, as in your image, the Pr ... support After activating your plugin and log into my shop, my shop the my account page is real small.Closed   WPC Composite Products   Updated March 9, 2022 at 3:59am   3 Most recent comment from Janilyn T.:Hi Support, Thanks for your feedback. I'm glad that you have been able to figure it out. I'll consider your case closed and close your ticket now. Feel free to submit a new one in case yo ... Andrew Fatal error on site when adding composite to cartClosed   WPC Composite Products   Updated March 9, 2022 at 12:09am   14 Most recent comment from vincent:I have a similar issue since your latest update and while my entire site works fine, people are simply unable to purchase any of my composite products - they can however buy anything else they want. ... Erica Thumma Hiding price and product links of child items in cartClosed   WPC Composite Products   Updated March 3, 2022 at 3:18am   6 Most recent comment from Dustin H.:Hi Erica,Please add the below custom code (How to add custom code?) add_filter( 'wooco_order_component_product_names', 'your_wooco_order_component_product_names', 99, 1 ); functi ... Adam Composite product Pre-Selected sub menu and base price is not addedClosed   WPC Composite Products   Updated February 15, 2022 at 10:49am   2 Most recent comment from Janilyn T.:Hi Adam,Thanks for contacting us here. We've received your request.I have discussed this with our developers, however, they said, for now, this cannot be done. Doing this will affect the pricing ... Sebastian Prentice Woocommerce Single Product Page, Componant Selection not appearingClosed   WPC Composite Products   Updated February 15, 2022 at 10:29am   2 Most recent comment from Janilyn T.:Hi Sebastian, Thanks for contacting us here. Please check the visibility settings of your sub-products. Also, each of your products must be configured with a price as well to be purchasable. For your ...