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Public Tickets

Dan Remove thumbnail on no item neededClosed   WPC Composite Products   Updated March 10, 2022 at 11:40am   4 Most recent comment from Janilyn T.:Hi Dan,That number is the attachment ID of an image you uploaded to your site to user for products with no image configured: https://www.screencast.com/t/fixkuqqrKnu. You need to change this number if ... Arttu Composite products quantity problemClosed   WPC Composite Products   Updated March 9, 2022 at 4:30am   2 Most recent comment from Janilyn T.:Hi Arttu,Thanks for contacting us here.For your information, our plugin will create a "virtual" product called composite product that include other normal products inside. So, as in your image, the Pr ... support After activating your plugin and log into my shop, my shop the my account page is real small.Closed   WPC Composite Products   Updated March 9, 2022 at 3:59am   3 Most recent comment from Janilyn T.:Hi Support, Thanks for your feedback. I'm glad that you have been able to figure it out. I'll consider your case closed and close your ticket now. Feel free to submit a new one in case yo ... Andrew Fatal error on site when adding composite to cartClosed   WPC Composite Products   Updated March 9, 2022 at 12:09am   14 Most recent comment from vincent:I have a similar issue since your latest update and while my entire site works fine, people are simply unable to purchase any of my composite products - they can however buy anything else they want. ... Erica Thumma Hiding price and product links of child items in cartClosed   WPC Composite Products   Updated March 3, 2022 at 3:18am   6 Most recent comment from Dustin H.:Hi Erica,Please add the below custom code (How to add custom code?) add_filter( 'wooco_order_component_product_names', 'your_wooco_order_component_product_names', 99, 1 ); functi ... Adam Composite product Pre-Selected sub menu and base price is not addedClosed   WPC Composite Products   Updated February 15, 2022 at 10:49am   2 Most recent comment from Janilyn T.:Hi Adam,Thanks for contacting us here. We've received your request.I have discussed this with our developers, however, they said, for now, this cannot be done. Doing this will affect the pricing ... Sebastian Prentice Woocommerce Single Product Page, Componant Selection not appearingClosed   WPC Composite Products   Updated February 15, 2022 at 10:29am   2 Most recent comment from Janilyn T.:Hi Sebastian, Thanks for contacting us here. Please check the visibility settings of your sub-products. Also, each of your products must be configured with a price as well to be purchasable. For your ... Greg Buchanan Dropdowns not rendering on composite productClosed   WPC Composite Products   Updated February 8, 2022 at 2:03pm   2 Most recent comment from Janilyn T.:Hi Greg,Thanks for contacting us here.We have just released the version 4.1.4, please update then clear your site's caches and cookies before checking it again.I'm waiting for your feedback ... Harith Cooray Ability to add addons for component in a composite productClosed   WPC Composite Products   Updated February 8, 2022 at 12:43pm   2 Most recent comment from Janilyn T.:Hi Harith,Thanks for contacting us here. Our team has just been back from the one-week Lunar New Year celebration. Today we will start working on pending cases.For your information, unfortunately, we ... David Howse Product add ons and Composite productsClosed   WPC Composite Products   Updated February 8, 2022 at 3:55am   2 Most recent comment from Janilyn T.:Hi David,Our team has just been back from the one-week Lunar New Year celebration. Today we will start working on pending cases.I checked your product, you are using the variation swatches interface f ... Kostas Component name translationClosed   WPC Composite Products   Updated January 28, 2022 at 3:45pm   3 Most recent comment from Janilyn T.:Hi Kostas, Thanks for your feedback. I'm glad that you have been able to figure it out. I'll consider your case closed and close your ticket now. Feel free to submit a new one in case you ... BELKIS PLAZA Wrong final price in Cart and Checkout PagesClosed   WPC Composite Products   Updated January 27, 2022 at 4:34am   4 Most recent comment from Janilyn T.:Hi Belkis,In the WordPress repository, there are many types of themes and to make our plugins work with all of them is impossible. No plugins can claim to be fully compatible with all themes out there ... Frank-Michael Incompatible Product CombinationsClosed   WPC Composite Products   Updated January 21, 2022 at 11:24am   2 Most recent comment from Janilyn T.:Hi Frank,What you described is technically impossible with our plugin, however, there's another way to combine plugins to achieve that.In that case, I suggest that you create different composite ... Robert StockClosed   WPC Composite Products   Updated January 20, 2022 at 2:53am   6 Most recent comment from Janilyn T.:Hi Robert, Thank you for the feedback.Could you please provide me with a link to your published composite product for checking thew frontend? There are many possible elements that cause a fatal error, ... Mandy Customising product page using ElementorClosed   WPC Composite Products   Updated January 11, 2022 at 5:10am   2 Most recent comment from Janilyn T.:Hi Mandy, Thank you for contacting WPClever Support Forum. We’ve received your ticket.  However, the description is not enough for us to find the cause of the problem. Please provide us with a link ...