Public Tickets
Michael Flodin
Price in CART is set to ZEROClosed
WPC Composite Products
Updated April 13, 2022 at 8:01am
4
Most recent comment from Janilyn T.:Hi Michael,Thanks for the link.I checked and seemed that you are using an outdated version of our plugin. Please update to version 5.0.5 - the latest - then clear the caches and cookies from the site ...
Preppy Foods
Quick view customizationClosed
WPC Smart Quick View
Updated April 12, 2022 at 1:12pm
5
Most recent comment from Preppy Foods:That worked thanks!
Nara
Variation Images are too small.Closed
WPC Linked Variation
Updated April 11, 2022 at 11:43pm
2
Most recent comment from Dustin H.:Hi Nara,Please add the below CSS code to WP-Admin → Appearance → Customize → Additional CSS:
.wpclv-attributes .wpclv-terms .wpclv-term.wpclv-term-image {
width: 80px;
height: auto;
}
...
Armando Paredes
plugin does not show smart bundles product type optionClosed
WPC Product Bundles
Updated April 8, 2022 at 5:41am
5
Most recent comment from Janilyn T.:Hi Armando,I used the credentials you provided to log in and install the free version of WPC Product Bundles for your site: https://www.screencast.com/t/P6trFneyj. Now you can create smart bundles wi ...
Ryan Sigg
Presale - Compatibility with WooCommerce Subscriptions?Closed
WPC Product Bundles
Updated April 6, 2022 at 4:36am
2
Most recent comment from Janilyn T.:Hi Ryan,Thanks for contacting us here.Since smart bundle is a product type, so it cannot be a subscription product. If you would like to add the subscription part to a smart bundle, it might not work. ...
kevin pensec landemaine
Issue added to cartClosed
WPC Composite Products
Updated April 6, 2022 at 3:46am
2
Most recent comment from Janilyn T.:Hi Kevin,Thanks for contacting us here.I have checked your product and it is added to cart properly. The issue is with the cart update, not with our plugin. Cart is updated after a few seconds pressin ...
Joana
Sale Badge not displaying % as per theme's configurationClosed
WPC Product Bundles
Updated April 5, 2022 at 5:11pm
10
Most recent comment from Joana:Hi Dustin, thank you for your reply. I managed to make it visible using a plugin for that. I believe there was some incompatibility going around that was preventing it from working properly.Thank you ...
Johan Nilsson
Remove bundle price from bundled product pageClosed
WPC Product Bundles
Updated April 5, 2022 at 10:01am
2
Most recent comment from Janilyn T.:Hi Johan,Thanks for contacting us here.It seems that the image you took is from a variable product that is added to a smart bundle. In order to hide that line, you can go to the plugin setting under W ...
Thoong Chun Onn
Disabling add to cart button in quick view does not workClosed
WPC Product Bundles
Updated April 4, 2022 at 8:06am
2
Most recent comment from Janilyn T.:Hi Thoong,
Please read my response to your question in the previous ticket.
I'll close this one because of duplicated content. Kindly follow up the progress on your issue in the previous one.
...
Riku
Decimal quantities unusable with mobile phones.Closed
WPC Product Quantity
Updated April 1, 2022 at 5:08pm
2
Most recent comment from Dustin H.:Hi Riku,Our plugin has the auto-correct value function while entering, it will run each second and that seems not enough when using a mobile device. You can watch the screen record video https://www. ...
Md. Iqbal Hossain
Issue when deleting a bundled item directly but it's still showing under bundled productClosed
WPC Product Bundles
Updated April 1, 2022 at 3:39pm
3
Most recent comment from Md. Iqbal Hossain:Thanks Janilyn
burhan Tahmasabi
Price wont change and layout for the composite productClosed
Refund/ Invoice Request
Updated April 1, 2022 at 10:01am
4
Most recent comment from Janilyn T.:Hi Burhan,
It's sad to hear that you're leaving.
I have transferred your ticket to an authorized staff of our team for processing your request. It will take less than 24 hours for you to he ...
Wojciech
Problem with bundles seperate productsClosed
WPC Product Bundles
Updated April 1, 2022 at 5:46am
10
Most recent comment from Janilyn T.:Hi Wojciech,
We are so sorry for the slow support procedure.
We have received some urgent report of serious issues on some of our plugins recently so our developers are quite busy handling all the ...
poon hang
Timezone is not current for the pluginClosed
WPC Countdown Timer
Updated March 31, 2022 at 7:38am
2
Most recent comment from Dustin H.:Hi Poon,Please use the timezone name instead https://www.screencast.com/t/cMOYb21t2Twq
Daniel
Multiple Images in Quick ViewClosed
WPC Smart Quick View
Updated March 31, 2022 at 2:07am
2
Most recent comment from Dustin H.:Hi Daniel,Please try this option https://www.screencast.com/t/CIyQ9c33rIf it doesn't work, please send me your website credentials (wp-admin link, username, password) then I can check and fix i ...