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Public Tickets

Ryan Sigg Presale - Compatibility with WooCommerce Subscriptions?Closed   WPC Product Bundles   Updated April 6, 2022 at 4:36am   2 Most recent comment from Janilyn T.:Hi Ryan,Thanks for contacting us here.Since smart bundle is a product type, so it cannot be a subscription product. If you would like to add the subscription part to a smart bundle, it might not work. ... kevin pensec landemaine Issue added to cartClosed   WPC Composite Products   Updated April 6, 2022 at 3:46am   2 Most recent comment from Janilyn T.:Hi Kevin,Thanks for contacting us here.I have checked your product and it is added to cart properly. The issue is with the cart update, not with our plugin. Cart is updated after a few seconds pressin ... Joana Sale Badge not displaying % as per theme's configurationClosed   WPC Product Bundles   Updated April 5, 2022 at 5:11pm   10 Most recent comment from Joana:Hi Dustin, thank you for your reply. I managed to make it visible using a plugin for that. I believe there was some incompatibility going around that was preventing it from working properly.Thank you ... Johan Nilsson Remove bundle price from bundled product pageClosed   WPC Product Bundles   Updated April 5, 2022 at 10:01am   2 Most recent comment from Janilyn T.:Hi Johan,Thanks for contacting us here.It seems that the image you took is from a variable product that is added to a smart bundle. In order to hide that line, you can go to the plugin setting under W ... Thoong Chun Onn Disabling add to cart button in quick view does not workClosed   WPC Product Bundles   Updated April 4, 2022 at 8:06am   2 Most recent comment from Janilyn T.:Hi Thoong, Please read my response to your question in the previous ticket.  I'll close this one because of duplicated content. Kindly follow up the progress on your issue in the previous one. ... Riku Decimal quantities unusable with mobile phones.Closed   WPC Product Quantity   Updated April 1, 2022 at 5:08pm   2 Most recent comment from Dustin H.:Hi Riku,Our plugin has the auto-correct value function while entering, it will run each second and that seems not enough when using a mobile device. You can watch the screen record video https://www. ... Md. Iqbal Hossain Issue when deleting a bundled item directly but it's still showing under bundled productClosed   WPC Product Bundles   Updated April 1, 2022 at 3:39pm   3 Most recent comment from Md. Iqbal Hossain:Thanks Janilyn burhan Tahmasabi Price wont change and layout for the composite productClosed   Refund/ Invoice Request   Updated April 1, 2022 at 10:01am   4 Most recent comment from Janilyn T.:Hi Burhan, It's sad to hear that you're leaving. I have transferred your ticket to an authorized staff of our team for processing your request. It will take less than 24 hours for you to he ... Wojciech Problem with bundles seperate productsClosed   WPC Product Bundles   Updated April 1, 2022 at 5:46am   10 Most recent comment from Janilyn T.:Hi Wojciech, We are so sorry for the slow support procedure.  We have received some urgent report of serious issues on some of our plugins recently so our developers are quite busy handling all the ... poon hang Timezone is not current for the pluginClosed   WPC Countdown Timer   Updated March 31, 2022 at 7:38am   2 Most recent comment from Dustin H.:Hi Poon,Please use the timezone name instead https://www.screencast.com/t/cMOYb21t2Twq Daniel Multiple Images in Quick ViewClosed   WPC Smart Quick View   Updated March 31, 2022 at 2:07am   2 Most recent comment from Dustin H.:Hi Daniel,Please try this option https://www.screencast.com/t/CIyQ9c33rIf it doesn't work, please send me your website credentials (wp-admin link, username, password) then I can check and fix i ... Kama Hide total priceClosed   WPC Frequently Bought Together   Updated March 30, 2022 at 8:31am   3 Most recent comment from Dustin H.:Hi Kama,To hide the total, please add below CSS code to WP-Admin → Appearance → Customize → Additional CSS: .woobt-total { display: none !important; }To hide the additional price, please ... Vicky Gordon Variations - pre-sales questionClosed   WPC Frequently Bought Together   Updated March 29, 2022 at 4:03am   2 Most recent comment from Janilyn T.:Hi Vicky,Thanks for contacting us here. For your information, the choice of Bought Together products is independent of the main one. So it's impossible to control which Bought Together items ar ... Ian McLean Products Not Added To CartClosed   WPC Frequently Bought Together   Updated March 28, 2022 at 9:03am   6 Most recent comment from Janilyn T.:Hi Ian, Thanks for your feedback.  I'll consider your case closed and close your ticket now. Feel free to submit a new one in case you encounter any issues at any time.  Have a nice day and be ... FRANS BESTER Import export   WPC Product Bundles   Updated March 28, 2022 at 9:00am   2 Most recent comment from Janilyn T.:Hi Frans, Thank you for contacting WPClever Support Forum.  We’ve received your ticket and assigned one of our developers to help you with that.  He’ll be looking into your question and respondi ...