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Public Tickets

Pieter Composite product translationClosed   WPC Composite Products   Updated March 18, 2021 at 9:29am   12 Most recent comment from Janilyn T.:Hi Pieter,We're so sorry for the slow support. We have detected that some tickets were just disappeared from the pending line that suddenly reappeared so we have missed a lot of tickets from user ... Eric Schiller Composite Product PictureClosed   WPC Composite Products   Updated March 10, 2021 at 8:52pm   4 Most recent comment from [deleted]:Hi Eric,Given the problem you are mentioning, since it depends on the theme and the plugins you are using, it cannot be shared in all cases, furthermore, the problem you are asking for the WPC Compos ... Sven Möller Solis Hide Composite from cartClosed   WPC Composite Products   Updated March 1, 2021 at 8:21am   7 Most recent comment from Dustin H.:Hi Sven,To change the "option none image", please add below code to current-theme (or child-theme) / functions.php add_filter( 'wooco_option_none_img_src', 'wooco_change_option_none_im ... Xayal Smart TV incompatibilityClosed   WPC Composite Products   Updated February 23, 2021 at 8:05am   6 Most recent comment from Janilyn T.:Thanks for your feedback.  I'll consider your case closed and close your ticket now. Feel free to submit a new one in case you encounter any issues at any time.  Have a nice day and best rega ... Damien add to cartClosed   WPC Composite Products   Updated February 21, 2021 at 7:49am   3 Most recent comment from Janilyn T.:Thanks for your feedback, Damien. I'm glad that you have been able to figure it out. I'll consider your case closed and close your ticket now. Feel free to submit a new one in case you enc ... Julianne Courtois Add to cart button not showing anymoreClosed   WPC Composite Products   Updated February 19, 2021 at 10:17am   2 Most recent comment from Janilyn T.:Thanks for your feedback, Julianne. I'm glad that you have been able to figure it out. I'll consider your case closed and close your ticket now. Feel free to submit a new one in case you ... WF Jansen Composite products are not displayed in the shopping cart.Closed   WPC Composite Products   Updated February 2, 2021 at 7:09am   2 Most recent comment from Janilyn T.:Hi WF Jansen, Thank you for contacting WPClever Support Forum. We’ve received your ticket.  However, the description is not enough for us to find the cause of the problem. Please provide us with so ... Maurizio Please update me on ticket #264185, it has been 3 weeks nowClosed   WPC Composite Products   Updated January 28, 2021 at 10:00am   6 Most recent comment from Janilyn T.:Hi Maurizio,Thanks for your patience so far. During the pandemic, we also do not have any other way but to try as best as we can. Some of our devs oversea have retired from our team, so the workload ... Alvaro Guzman There is no way to identify composite products when the composite does not have nameClosed   WPC Composite Products   Updated January 26, 2021 at 10:52pm   3 Most recent comment from [deleted]:Hi Alvaro,You can try this CSS code:.wooco_component_name, .wooco_component_desc {    display: none;} Alvaro Guzman Total price displayed under composite products cannot be hiddenClosed   WPC Composite Products   Updated January 26, 2021 at 10:50pm   3 Most recent comment from [deleted]:Hi Alvaro, You can only use CSS for this feature. AKIN If you are not fix my problem in 2 day. I will want to you give me back money.Closed   WPC Composite Products   Updated January 26, 2021 at 4:39am   2 Most recent comment from Janilyn T.:Hi Akin,I have discussed with our developer and he has pointed out that when he checked on your site, he couldn't retrieve the issue you were mentioning. Please help me to describe to him your i ... AKIN Today is the 18th day and my problem is still not solvedClosed   WPC Composite Products   Updated January 22, 2021 at 6:45am   7 Most recent comment from Janilyn T.:Hi Annette,Sorry for keeping you waiting.Since once a ticket is assigned to a developer/member in our team, others cannot read it anymore. We can check only when there is a request to check on the pr ... AKIN Why You are not answer my ticker?Closed   WPC Composite Products   Updated January 14, 2021 at 1:53pm   2 Most recent comment from Janilyn T.:Hi Akin,  We're sorry for getting back to you so late. I have checked on your previous ticket, the assigned developer has retired from our team and we have made a huge transfer to reassign his t ... Alvaro Guzman Texts not translatedClosed   WPC Composite Products   Updated January 14, 2021 at 6:23am   4 Most recent comment from Janilyn T.:Thanks for the feedback. I will report this issue to our developers so that they can check and update these in the coming updates.Best regards. Marielle van Wieringen Composite Product is not working :(Closed   WPC Composite Products   Updated January 11, 2021 at 7:00pm   3 Most recent comment from Marielle van Wieringen:Thank you very much Janilyn!