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Public Tickets

Chase Luikart 4.1.5 Added: Reload cart/checkout Infinite LooooooooopClosed   WPC Fly Cart   Updated October 15, 2021 at 10:21am   2 Most recent comment from Janilyn T.:Hi Chase,Thanks for the update We have made the option Reload cart turn off by default since there are many users who don't want to have that upon reloading the page or navigate to any other pag ... SteveO PreSale - Choosing the Right ProductClosed   Other Plugins   Updated October 15, 2021 at 10:01am   2 Most recent comment from Janilyn T.:Hi SteveO, Thanks for contacting us here. In case you would like to create a listing on the existing product pages of your site, you can add other products to one main product as Bought Together by u ... rafael package is showing variations out of stockClosed   WPC Product Bundles   Updated October 15, 2021 at 9:46am   2 Most recent comment from Janilyn T.:Hi Rafael,May I have a link to your published bundle to check? This seems to be the archive page rather than the product page. Our smart bundles don't display variations like that on the archive ... Javier Tapia Images of Simple & Variation Products cannot be displayedClosed   WPC Grouped Product   Updated October 15, 2021 at 9:43am   4 Most recent comment from Janilyn T.:Hi Javier,In an initial check, I saw that the images you were using for your grouped items seemed not to be supported by our plugin. It's not jpg or png but a gif-based, right?In addition, the t ... Joanna text fieldClosed   WPC Composite Products   Updated October 14, 2021 at 10:14am   2 Most recent comment from Janilyn T.:Hi Joanna,Thanks for contacting us here.For your information, our plugin doesn't support text field input for component products. You can kindly refer to some Extra Product Addons for that from t ... Barry English Was I charged or what?Closed   WPC Product Bundles   Updated October 14, 2021 at 9:09am   2 Most recent comment from Janilyn T.:Hi Barry,Thanks for updating the information. I have checked and your license is active now. When you encounter issues with the installation at any time, kindly visit our website here: https://wpclev ... Catalina Linero Product quantity in composite productsClosed   WPC Composite Products   Updated October 11, 2021 at 8:57am   2 Most recent comment from Janilyn T.:Hi Catalina, Thanks for contacting WPClever Support Forum. We're not available at the weekends so today (Monday) I am able to process your ticket. You can set up the quantity rules for your com ... Ahmed Refund RequestClosed   Refund/ Invoice Request   Updated October 11, 2021 at 8:52am   4 Most recent comment from Dustin H.:Hi Ahmed,We have processed your request and refunded this payment. It's sad to hear that our plugin doesn't meet your requirements. Hopefully, we could still have your interest and support ... Jawad URLClosed   WPC Product Bundles   Updated October 8, 2021 at 8:38am   2 Most recent comment from Janilyn T.:Hi Jawad, Thank you for contacting WPClever Support Forum.  We’ve received your ticket and assigned one of our developers to help you with that.  He’ll be looking into your question and respondi ... Carla enable/disable based on user roleClosed   WPC Smart Quick View   Updated October 7, 2021 at 5:18am   2 Most recent comment from Janilyn T.:Hi Carla,Thanks for contacting us here.Currently, we do not have any feature for restricting Quick View based on user roles. Since it's needed to be enabled for the whole store or not at all, I&# ... Charlotte Poulson Plugin not updating- receiving 'bad request' messageClosed   WPC Fly Cart   Updated October 6, 2021 at 9:15am   5 Most recent comment from Dustin H.:Hi Charlotte,I'm so sorry for the late reply!This error https://www.screencast.com/t/yNC75P406a4y is related to your server/hosting config. So, please contact the server/hosting administrator ... Benvest Pty Ltd David Benson Variable product not added to cart properlyClosed   WPC Product Bundles   Updated October 6, 2021 at 8:49am   2 Most recent comment from Janilyn T.:Hi David, Thanks for contacting WPClever Support Forum. I have checked your product and the reason why it was not working was due to the variation swatches you were using.  For your information: Our ... Dolores Costa Showing availability days?Closed   WPC Product Timer   Updated October 6, 2021 at 8:46am   2 Most recent comment from Janilyn T.:HI Dolores,Thanks for contacting us here.You can combine WPC Product Timer and WPC Countdown Timer plugins from our team.- Product Timer: Set the actions for products in the backend.- Countdown Timer ... fernando Can you help me with translation buttons view cart and checkout, so onClosed   Other Plugins   Updated October 6, 2021 at 8:34am   5 Most recent comment from Janilyn T.:Hi Fernando, Thank you for your feedback. I'm glad that you have been able to figure it out. Kindly remember to clear up the caches/cookies frequently on your site and browsers to make sure ever ... nheo Adjust the time when popup appearsClosed   WPC Added To Cart Notification   Updated October 4, 2021 at 4:20am   2 Most recent comment from Janilyn T.:Hi Nheo,Thanks for contacting us here.If your site is using the AJAX Add to Cart, you can kindly install this plugin https://wordpress.org/plugins/wpc-ajax-add-to-cart/ to assist the AJAX loading� ...