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Public Tickets

Guilherme Failde I can't add productsClosed   WPC Frequently Bought Together   Updated May 11, 2022 at 8:25am   4 Most recent comment from Janilyn T.:Hi Amy,The issue Guilherme is facing is due to the fact that variable products and variations are not available/supported in the version he/she is using.I saw that you have submitted a ticket to us to ... Alastor To WPC Frequently Bought Together - PositionClosed   WPC Frequently Bought Together   Updated April 19, 2022 at 2:44am   6 Most recent comment from Dustin H.:Hi Alastor,Please add the below custom code (How to add custom code?) add_action( 'wp_footer', 'woobt_move_wrap', 99 ); function woobt_move_wrap() { ?> jQuery(docum ... Laura Wagner Auto(de)select Product by choosing variationClosed   WPC Frequently Bought Together   Updated April 14, 2022 at 3:20pm   11 Most recent comment from Dustin H.:You're welcome!If you are satisfied with our plugin and support, please reward it with a full five-star ★★★★★ rating.https://wordpress.org/support/plugin/wpc-grouped-product/reviews/?fi ... Kama Hide total priceClosed   WPC Frequently Bought Together   Updated March 30, 2022 at 8:31am   3 Most recent comment from Dustin H.:Hi Kama,To hide the total, please add below CSS code to WP-Admin → Appearance → Customize → Additional CSS: .woobt-total { display: none !important; }To hide the additional price, please ... Vicky Gordon Variations - pre-sales questionClosed   WPC Frequently Bought Together   Updated March 29, 2022 at 4:03am   2 Most recent comment from Janilyn T.:Hi Vicky,Thanks for contacting us here. For your information, the choice of Bought Together products is independent of the main one. So it's impossible to control which Bought Together items ar ... Ian McLean Products Not Added To CartClosed   WPC Frequently Bought Together   Updated March 28, 2022 at 9:03am   6 Most recent comment from Janilyn T.:Hi Ian, Thanks for your feedback.  I'll consider your case closed and close your ticket now. Feel free to submit a new one in case you encounter any issues at any time.  Have a nice day and be ... Paco Rocha Main product image buggedClosed   WPC Frequently Bought Together   Updated March 28, 2022 at 8:19am   2 Most recent comment from Janilyn T.:Hi Paco, Thanks for contacting WPClever Support Forum. We're not available at the weekends so today (Monday) I am able to process your ticket. If you wouldn't want the main image to be cha ... Paco Rocha Checked all option checked by defaultClosed   WPC Frequently Bought Together   Updated March 19, 2022 at 3:11am   5 Most recent comment from Dustin H.:I tried adding a new product and saw this option wasn't checked by default https://www.screencast.com/t/jNTWiuD8AhrIf you want to turn off it for all old products, please add the below custom c ... Madlena Schulman All variable products are not usable -no add possibilityClosed   WPC Frequently Bought Together   Updated March 17, 2022 at 3:18am   4 Most recent comment from Dustin H.:Hi MAdlena,Please add the below custom code (How to add custom code?) to restrict the number to 3 maximum. add_filter( 'woobt_show_items', 'woobt_show_maximum_items', 99, 2 ); f ... Sebastian Frequently bought together before main productClosed   WPC Frequently Bought Together   Updated February 22, 2022 at 5:20am   4 Most recent comment from Janilyn T.:Hi Sebastian,I have consulted this with our developer. They said there's an irresolvable conflict between the way variable products and Bought Together's position. We haven't found any ... Jose Sinisterra Remove first product itemClosed   WPC Frequently Bought Together   Updated February 22, 2022 at 6:21am   5 Most recent comment from Janilyn T.:Hi Jase,I have consulted our developers and they confirmed that it's impossible to hide the This item line if users use the Separate buttons or short-code for Bought Together list.We have release ... Ian McLean Quantity Sync IssueClosed   WPC Frequently Bought Together   Updated February 21, 2022 at 6:43am   2 Most recent comment from Janilyn T.:Hi Ian,Thanks for reporting this issue to us.I checked and saw that you were having an ongoing ticket about this issue. However, as this is a conflict with third-party issue plugin, which is complicat ... Sebastian Change text above frequently bought together productsClosed   WPC Frequently Bought Together   Updated February 21, 2022 at 4:12am   3 Most recent comment from Janilyn T.:Hi Sebastian,Thanks for the feedback. We are not available at the weekend, sorry for the late reply.Feel free to submit a new ticket if you need help from us at any time. I will close your ticket now ... Tim regular productClosed   WPC Frequently Bought Together   Updated February 8, 2022 at 4:24am   3 Most recent comment from Janilyn T.:Hi Tim, Thank you for reaching out to us. Our team has just been back from the one-week Lunar New Year celebration. Today we will start working on pending cases. For your issue, you can kindly insta ... Tim QuantityClosed   WPC Frequently Bought Together   Updated February 8, 2022 at 4:18am   2 Most recent comment from Janilyn T.:Hi Tim,Our team has just been back from the one-week Lunar New Year celebration. Today we will start working on pending cases.You can enable the Sync quantity option from the Bought Together tab to ma ...