I am opening this public ticket because you are failing to deliver the "Premium Support" I paid for.
The Situation:
I purchased a PRO License specifically for support and stability.
My shop has a critical bug (customers are charged DOUBLE prices in the cart).
I submitted a private support ticket days ago: IGNORED.
I sent a direct email to your support address: IGNORED.
The Technical Issue: As reported by other users (ticket #100015958), your plugin conflicts with discount rules, adding the base price + component prices together. My customers see €120 in the cart for a €40 product.
My Demand: My shop is live and I am losing revenue. I expect a reply today. If you continue to ignore paying customers, I will request a full refund via Envato and leave a 1-star review warning others about this lack of service.
I am opening this public ticket because you are failing to deliver the "Premium Support" I paid for.
The Situation:
The Technical Issue: As reported by other users (ticket #100015958), your plugin conflicts with discount rules, adding the base price + component prices together. My customers see €120 in the cart for a €40 product.
My Demand: My shop is live and I am losing revenue. I expect a reply today. If you continue to ignore paying customers, I will request a full refund via Envato and leave a 1-star review warning others about this lack of service.
Awaiting your immediate response.
Hi Gerard.
We sincerely apologize for the delay in assisting you over the past three days.
We have now refunded your order as requested.
Best regards,
Dustin
Bad company. never buy a plugin here!