I am opening this public ticket because you are failing to deliver the "Premium Support" I paid for.
The Situation:
I purchased a PRO License specifically for support and stability.
My shop has a critical bug (customers are charged DOUBLE prices in the cart).
I submitted a private support ticket days ago: IGNORED.
I sent a direct email to your support address: IGNORED.
The Technical Issue: As reported by other users (ticket #100015958), your plugin conflicts with discount rules, adding the base price + component prices together. My customers see €120 in the cart for a €40 product.
My Demand: My shop is live and I am losing revenue. I expect a reply today. If you continue to ignore paying customers, I will request a full refund via Envato and leave a 1-star review warning others about this lack of service.
I am opening this public ticket because you are failing to deliver the "Premium Support" I paid for.
The Situation:
The Technical Issue: As reported by other users (ticket #100015958), your plugin conflicts with discount rules, adding the base price + component prices together. My customers see €120 in the cart for a €40 product.
My Demand: My shop is live and I am losing revenue. I expect a reply today. If you continue to ignore paying customers, I will request a full refund via Envato and leave a 1-star review warning others about this lack of service.
Awaiting your immediate response.