I have the following problem: individual (component) items can be clicked and the prices add up.
= OK
1. At the bottom where you add the product to the cart, selecting multiple composites = the price remains the same.
2. In the shopping cart, I see 0,00 € instead of the total amount (individual x total amount of composites) - the right column shows the correct price.
Checkout is correct.
I don't know why this happens and I don't know why this kind of calculation is not correct by default. Currently the way it is shown is hugely confusing for the customers.
Please change the pricing option right below components - not on each component:
If the issue persists, please provide your website credentials (wp-admin link, username, and password) or create a development or staging site with identical configurations so that I can investigate further.
We typically don't check credentials from another ticket, as customers may inquire about multiple issues on different sites.
Regarding the issue of incorrect prices displayed on the Cart/Checkout page, as I mentioned in your other ticket:
You seem to be using WooCommerce Blocks for the Cart/Checkout page. These blocks are in development and don't entirely support standard action/filter hooks. Therefore, our plugin is not functioning correctly. Please use the shortcode for the Cart/Checkout page instead: https://woo.com/document/woocommerce-shortcodes/#args-or-arguments
We apologize for this issue. It cannot be resolved within WC Blocks. If, for this reason, you are unable to use our plugin, you can request a refund, and we will provide it.
[woocommerce_cart] shows the shopping cart - are you aware that when changing the amount to be purchased of a composite item to 0 and back to 1 the total amount stays 0 ( when someone needs to update the amount and mistakenly sets it to 0 ) and the product gets removed from the cart while still showing om the cart page until refresh.
I have the following problem: individual (component) items can be clicked and the prices add up.
= OK
1. At the bottom where you add the product to the cart, selecting multiple composites = the price remains the same.
2. In the shopping cart, I see 0,00 € instead of the total amount (individual x total amount of composites) - the right column shows the correct price.
Checkout is correct.
I don't know why this happens and I don't know why this kind of calculation is not correct by default. Currently the way it is shown is hugely confusing for the customers.
please look into this asap,
Chris
Attached files: products prices - 1..png
products prices 2.png
products prices - 3..png
Hi Chris,
Please ensure that you choose the correct pricing for the composite here:
Best regards,
Dustin
it is by far not that easy.
Prices need to include all components in the left side of the component, not just the base price otherwise it is very confusing for the customer.
here are the attachments
Attached files: custom-prices 2.png
custom-prices.png
Please change the pricing option right below components - not on each component:
If the issue persists, please provide your website credentials (wp-admin link, username, and password) or create a development or staging site with identical configurations so that I can investigate further.
Best regards,
Dustin
Please read what I'm asking for.
I already sent you the credentials.
This kind of support takes forever I'm very sorry to say.
I need to start launch this website!
We typically don't check credentials from another ticket, as customers may inquire about multiple issues on different sites.
Regarding the issue of incorrect prices displayed on the Cart/Checkout page, as I mentioned in your other ticket:
You seem to be using WooCommerce Blocks for the Cart/Checkout page. These blocks are in development and don't entirely support standard action/filter hooks. Therefore, our plugin is not functioning correctly. Please use the shortcode for the Cart/Checkout page instead: https://woo.com/document/woocommerce-shortcodes/#args-or-arguments
We apologize for this issue. It cannot be resolved within WC Blocks. If, for this reason, you are unable to use our plugin, you can request a refund, and we will provide it.
Best regards,
Dustin
[woocommerce_cart] shows the shopping cart - are you aware that when changing the amount to be purchased of a composite item to 0 and back to 1 the total amount stays 0 ( when someone needs to update the amount and mistakenly sets it to 0 ) and the product gets removed from the cart while still showing om the cart page until refresh.
Attached files: cart3.png
cart2.png
cart1.png
I just tested it, but I don't have the problem as you described. Please see the screen recording video here: https://app.screencast.com/lE8yX0OpOB7A6
Best regards,
Dustin
It's when you ( accidentally ) make the amount zero and change it back to 1 or more. remains zero