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  Public Ticket #4498918
Pre-purchase question - WPC Variation Swatches 4.3.2 not showing correct
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  •  1
    Tarquin started the conversation

    HI, 

    I want to purchase WPC Variation Swatches 4.3.2 and am testing, however it is corrupting the variation buttons.

    The buttons are stacking above each other (as 3 iamges) rather than being a single button for each swatch.

    I have looked through support tickets but cannot see anything similar. Really want to make this plugin work

    Any advice or assistance please? Thank you.

    You can look at an example here with the swatch buttons stacked.

    https://dev2025.dreambeds.co.za/product/swift-wooden-divan-bed-base-2025/ 

    Please assist as would like to purchase asap and solve swatches challenge, thank you.

    Attached files:  wood stain swatch seift.JPG

  •  1,542
    Dustin replied

    Hi Tarquin,

    It appears that you are using multiple swatches plugins on a single website, which are conflicting with each other.

    9968373260.png

    Please try disabling other swatches plugins or the swatches feature from your theme and try again.

    If the issue persists, please provide your website credentials (wp-admin link, username, and password) or create a development or staging site with identical configurations so that I can investigate further.

    Best regards,
    Dustin

  •  1
    Tarquin replied

    Hi Dustin,

    Thank you very much for your reply. I turned off the other plugin (apologies for not seeing this was active), but it did not change the situation. The buttons on the test item are still not working, but lining up on top of each other instead of being one selection button.

    I have also cleared my cache.

    Could you please advise what could be the fix.

    Is this plugin not working for us? would love to purchase.

  •  1
    Tarquin replied

    HI Dustin, I am going to look at the other lpugin and get back to you as we need the yith plugin to be active. I will be in touch. Thank you for your help and hope I can find a solution to9 support you.

    Regards,

    Tarquin