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  Public Ticket #4470903
Change order statue
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Comments

  •  1
    swidan started the conversation

    Hello,

    We've encountered an issue with bundle products order statue.

    We sell courses on our website "beinclass.com", and we're currently using your Authorize.net payment gateway to handle transactions.

    When a customer purchases a single course, the order status correctly changes to "Completed" after the payment is finalized.

    However, when a customer purchases a bundle, which is also a virtual product, the order status is set to "Processing". This happens consistently with all bundle purchases.

    Can you help me understand why this is happening and what steps we can take to have these orders automatically marked as "Completed" upon payment? Any specific settings or code snippets that would address this would be greatly appreciated.

    Thanks for your help, 
    Abdelrahman Swidan


  •  1,542
    Dustin replied

    Hi Swidan,

    I can only help you take a closer look at the issue when you use the premium version of the plugin here: https://wpclever.net/downloads/product-bundles/

    After purchasing, please send me your website credentials (wp-admin link, username, and password) or create a development or staging site with identical configurations so I can check for any issues. If I'm unable to get it to work, you can request a refund.

    Best regards,
    Dustin

  •  1
    swidan replied

    oh, 

    Thank you, Dustin, for your interest, I'll see if we can purchase the premium plugin and back to you asap.

    Best regards,

    swidan