The AJAX add-to-cart feature might be causing the issue. Try turning off that feature (usually in your theme settings or another plugin) and check again.
If it still doesn't work, please send me your website credentials (wp-admin link, username, and password) or create a dev/staging site with identical configurations so I can check for any issues.
I turned off the AJAX add-to-cart and then did a test order - looks like the file upload is still not working.I'm wondering if there is additional AJAX on the Theme itself we're using??
I'm not currently able to make a staging site as I don't control the domain DNS.
However, I have backed up the site and created a user there for you to take a look.
I setup some customization options for certain products on our client's website here https://thebarrelmill.com/shop/
But it seems that Orders come through without uploaded files attached.
Not sure if I set something up wrong or not :)
Please advise! :)
THanks!
Attached files: Screenshot 2025-07-29 at 11.59.57 AM.jpg
Hi Michael,
The AJAX add-to-cart feature might be causing the issue. Try turning off that feature (usually in your theme settings or another plugin) and check again.
If it still doesn't work, please send me your website credentials (wp-admin link, username, and password) or create a dev/staging site with identical configurations so I can check for any issues.
Best regards,
Dustin
Hi Dustin,
I turned off the AJAX add-to-cart and then did a test order - looks like the file upload is still not working.I'm wondering if there is additional AJAX on the Theme itself we're using??
I'm not currently able to make a staging site as I don't control the domain DNS.
However, I have backed up the site and created a user there for you to take a look.
https://thebarrelmill.com/wp-admin
user: temp_dev
Pw: s34PR!YL%z4C#^Nrtouw&9oe
Let me know what you can figure out! :)
Thanks!!!!
Oh Hey, Dustin:
I took another look and there WAS a setting in the Theme for AJAX that I was able to turn off. The upload feature is now working.
Thanks for the insight!!!
We are good now.