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  Public Ticket #4235189
File Upload images not appearing on orders or in Uploads folder of Wordpress
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  • Michael started the conversation
    July 29, 2025 at 5:04pm

    I setup some customization options for certain products on our client's website here https://thebarrelmill.com/shop/

    But it seems that Orders come through without uploaded files attached. 

    Not sure if I set something up wrong or not :)

    Please advise! :)

    THanks!

    Attached files:  Screenshot 2025-07-29 at 11.59.57 AM.jpg

  •  1,514
    Dustin replied
    July 31, 2025 at 3:17am

    Hi Michael,

    The AJAX add-to-cart feature might be causing the issue. Try turning off that feature (usually in your theme settings or another plugin) and check again.

    If it still doesn't work, please send me your website credentials (wp-admin link, username, and password) or create a dev/staging site with identical configurations so I can check for any issues.

    Best regards,
    Dustin

  • Michael replied
    3 weeks ago on August 4, 2025 at 2:48pm

    Hi Dustin,

    I turned off the AJAX add-to-cart and then did a test order - looks like the file upload is still not working.I'm wondering if there is additional AJAX on the Theme itself we're using??

    I'm not currently able to make a staging site as I don't control the domain DNS.

    However, I have backed up the site and created a user there for you to take a look.

    https://thebarrelmill.com/wp-admin

    user: temp_dev

    Pw: s34PR!YL%z4C#^Nrtouw&9oe


    Let me know what you can figure out! :)


    Thanks!!!!


  • Michael replied
    3 weeks ago on August 4, 2025 at 5:22pm

    Oh Hey, Dustin:

    I took another look and there WAS a setting in the Theme for AJAX that I was able to turn off. The upload feature is now working.

    Thanks for the insight!!!

    We are good now.