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  Public Ticket #4235189
File Upload images not appearing on orders or in Uploads folder of Wordpress
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  • Michael started the conversation

    I setup some customization options for certain products on our client's website here https://thebarrelmill.com/shop/

    But it seems that Orders come through without uploaded files attached. 

    Not sure if I set something up wrong or not :)

    Please advise! :)

    THanks!

    Attached files:  Screenshot 2025-07-29 at 11.59.57 AM.jpg

  •  1,500
    Dustin replied

    Hi Michael,

    The AJAX add-to-cart feature might be causing the issue. Try turning off that feature (usually in your theme settings or another plugin) and check again.

    If it still doesn't work, please send me your website credentials (wp-admin link, username, and password) or create a dev/staging site with identical configurations so I can check for any issues.

    Best regards,
    Dustin