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  Public Ticket #4145889
Unable to order: "Choose product options" error
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  • Carlotta started the conversation

    Hello,
    we are experiencing an issue on our website when trying to add a bundle generated with your plugin to the cart. All the selections are made correctly on the product page, and the bundle is successfully added to the cart. However, when proceeding to checkout to complete the order, the following error appears at the top of the page:
    "Please choose product options by visiting PRODUCT NAME"
    even though the options have already been selected.

    Our website link is: 3x15shop.it

    I've attached some screenshots showing the issue.

    Additionally, on the product pages where bundles are displayed, a similar error message appears at the top of the page, even before any bundle is selected or any choices are made. This message should not be shown at that point.

    Attached files:  Schermata 2025-07-11 alle 19.09.31.png
      Schermata 2025-07-11 alle 19.16.20.png

  •  1,500
    Dustin replied

    Hi Carlotta,

    We provide premium support exclusively for users who have purchased the premium plugin. Please provide your license key or email so I can verify your purchase.

    Best regards,
    Dustin