I've updated to the Premium plugin so I expect Premium support.
Hi WPC Support,
We’ve spent a significant amount of time debugging a serious issue caused by the WPC Product Bundles plugin, and it’s becoming unacceptable how support continues to deflect responsibility rather than addressing the root cause.
To be absolutely clear: ✅ The cart page calculates and displays the bundle price correctly. ❌ The checkout page and order confirmation email do not. Instead of showing the correct bundle price, it itemizes the full, undiscounted prices of the bundled items and then applies a hidden or confusing discount line that is often missing or not properly displayed in order emails, PDFs, and even the thank-you page.
This results in customers seeing inflated totals, triggering complaints and refund requests due to a perceived overcharge. It’s also breaking eCommerce tracking and causing order totals to mismatch between GTM and backend.
We’ve already verified:
It’s not a theme issue.
It’s not a conflict with email plugins alone.
The issue stems from how the WPC plugin processes pricing at checkout.
Another developer confirmed this with extensive debugging and has recommended we abandon your plugin due to the inconsistencies in how it handles bundle pricing outside of the cart.
We’ve already followed the suggested settings in WPClever > Product Bundles (e.g. display options, hiding/showing parent item, etc.), but the core problem remains.
This is a serious flaw in your plugin’s integration with WooCommerce core functionality. Simply telling users to “switch plugins” or “try other settings” is not a solution — your plugin needs to display consistent, accurate bundle pricing across all stages of the purchase journey.
Please escalate this issue to your dev team and provide a proper fix or custom code solution. We cannot continue using a plugin that misrepresents pricing at checkout.
Please send me your website credentials (wp-admin link, username, and password) or create a dev/staging site with identical configurations so I can check for any issues.
I see that the Advanced Dynamic Pricing plugin also adjusts the price. If I disable that plugin, the cart will look like this:
I will check and fix the compatibility issue with this plugin soon, but it can't be done soon. So you can request a refund because the plugin is not working as you expected. We will refund you. We apologize for this shortcoming in our plugin!
I need help with this thread:
https://wordpress.org/support/topic/issue-with-wpc-product-bundles-discount-not-displaying-in-order-emails/#post-18425567
I've updated to the Premium plugin so I expect Premium support.
Hi WPC Support,
We’ve spent a significant amount of time debugging a serious issue caused by the WPC Product Bundles plugin, and it’s becoming unacceptable how support continues to deflect responsibility rather than addressing the root cause.
To be absolutely clear:
✅ The cart page calculates and displays the bundle price correctly.
❌ The checkout page and order confirmation email do not.
Instead of showing the correct bundle price, it itemizes the full, undiscounted prices of the bundled items and then applies a hidden or confusing discount line that is often missing or not properly displayed in order emails, PDFs, and even the thank-you page.
This results in customers seeing inflated totals, triggering complaints and refund requests due to a perceived overcharge.
It’s also breaking eCommerce tracking and causing order totals to mismatch between GTM and backend.
We’ve already verified:
Another developer confirmed this with extensive debugging and has recommended we abandon your plugin due to the inconsistencies in how it handles bundle pricing outside of the cart.
We’ve already followed the suggested settings in WPClever > Product Bundles (e.g. display options, hiding/showing parent item, etc.), but the core problem remains.
This is a serious flaw in your plugin’s integration with WooCommerce core functionality. Simply telling users to “switch plugins” or “try other settings” is not a solution — your plugin needs to display consistent, accurate bundle pricing across all stages of the purchase journey.
Please escalate this issue to your dev team and provide a proper fix or custom code solution. We cannot continue using a plugin that misrepresents pricing at checkout.
Here are some screenshots:
https://imgur.com/a/NSsKrUY
I expect a timely resolution — not a workaround or redirection.
Kind regards,
Harvinder
Hi Harvinder,
Please send me your website credentials (wp-admin link, username, and password) or create a dev/staging site with identical configurations so I can check for any issues.
Was the total calculated correctly in this case?
Best regards,
Dustin
This calculation is incorrect.
85.76 Products
10.00 Shipping
19.15 VAT at 20%
The total should be 114.91
This is taking too long to fix. I need a solution now. This is not good enough.
I need this issue fixed with 24 hours otherwise I will apply for a refund.
I see that the Advanced Dynamic Pricing plugin also adjusts the price. If I disable that plugin, the cart will look like this:
I will check and fix the compatibility issue with this plugin soon, but it can't be done soon. So you can request a refund because the plugin is not working as you expected. We will refund you. We apologize for this shortcoming in our plugin!
Best regards,
Dustin