Please submit a private ticket if you need to share sensitive information, such as license details and admin credentials.

Okay
  Public Ticket #3923956
error calculating free shipping above 79.90 euros
Open

Comments

  •  1
    Federico started the conversation

    (URGENT) the plugin creates an error in the shipping calculation. if I enter single products for a value greater than 79.90 the shipping costs are rightly free. If the products are in the bundle and exceed 79.90, the shipping costs are calculated anyway (which makes customers furious). We need urgent assistance please.

    test: www.topdogfood.it

  •  1
    Federico replied

    It's been two days and no one is answering.... I purchased the paid plugin and I don't even have an answer to my urgent problem??

  •  1,408
    Dustin replied

    Hi Federico,

    I'm so sorry for the late reply!

    We provided three options for shipping fees here:

    3779245092.png

    Please choose one that suits you.

    If it still doesn't work, please send me your website credentials (wp-admin link, username, and password) or create a dev/staging site with identical configurations so I can check for any issues.

    Best regards,
    Dustin

  •  1
    Federico replied

    It works perfectly thanks Dustin!!!
    I would like to point out that it is impossible to insert the quantities of the bundle products from the woocommerce app.

    Thank you,

    best regards

  •  1,408
    Dustin replied

    Could you please explain it more with some screenshots or links?

    If you mean to enable change quantity for each child product, click here:

    3843130433.png

    Best regards,
    Dustin