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  Public Ticket #3819612
The password
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  • Luke started the conversation

    HowdyI installed this plugin on my site, and works perfectly when I am logged into the backend of wordpress site (while I am editing things on the site). But when I test the plugin on a private page (not logged in the backend) the password page appears, and I put in the password, but then it does not go through to the next screen. The password login page just loads again. Could you advise please

  •  1,336
    Dustin replied

    Hi Luke,

    We provide premium support exclusively for users who have purchased the premium plugin. Please provide your license key or email so I can verify your purchase.

    Best regards,
    Dustin

  • Luke replied

    I understand that - but what is the point when the free version doesn't work either. Why upgrade to the paid version.  As mentioned this plugin works fine when I am logged into wordpress, and enter the password in the site, but when testing from another pc (as if I was a client) the password does not work???it just reloads the Enter Password page - any help would be great. Thank you

  • Luke replied

    I have tested from multiple pc's, as well as from two different mobile devises using different browsers

    Thank you

  • Luke replied

    The site in question is https://busprint.com.au/products/
    I would like the client to enter a password to see their specific job items?
    Regards
    Luke