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  Public Ticket #3779020
Product image from Composite Products are replacing the Main Product images
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  •  1
    Jeff Jensen started the conversation

    I have 3 Smart Composite Products on my website and these 3 products use numerous Simple Products as Components for the consumer to build the product they desire to purchase. When you open the product page of one of these 3 products you will see the original product images for a split second, then they are overwritten with the images from the Component Products. The images used for the Components tied to these Products have been automatically replacing the main products images on the main products page. If I disable the composite product plug in, the original main product images reappear. If I select Simple Product as the Product Data for the Main Product page, the original images also reappear. This issue just recently started. Please advise on what to do. 

    I have attached two screenshots here. One "product without composite product activated" which shows the original products images as we want. And a second, "product with composite activated" that shows the original images being replaced with the composite product images. The arrows show where these incorrect images are coming from.

    I have also attached a screenshot video showing how the corect product images show for a split second before they are replaced with the composite product images FYI.

    Attached files:  Product without composite activated.jpg
      Product with composite activated.jpg
      record_000005.mp4

  •  1
    Jeff Jensen replied

    Any one else seen this issue?

  •  1
    Jeff Jensen replied

    Problem solved :)

    If this happens to anyone else, here is the solution.

    During a plugin update, a setting was changed automatically which created this issue, but finding that setting was the challenge.

    In the WP Dashboard, go to WPClever/ Composite Products/ Settings/ Change Image Gallery/ set to "NO"