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  Public Ticket #3770400
Performance issues
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Comments

  •  1
    Omar started the conversation

    Issue Report: Memory Issue with WPC Product Bundles for
    WooCommerce (Premium)
    Environment Details
    ● Website URL: testing.thescentry.com (staging environment)
    ● WordPress Version: 6.6.2
    ● WooCommerce Version: 9.3.3
    ● PHP Version: 8.0
    ● Active Theme: Astra Pro 4.8.3
    ● Active Theme: Elementor 3.24.7
    ● Server Environment: Litespeed with LS-PHP80 (Caching is disabled)
    ● Problematic Plugin Version: WPC Product Bundles for WooCommerce
    (Premium) 8.1.2
    Issue Description
    When the WPC Product Bundles for WooCommerce (Premium) plugin is active, the
    WooCommerce shop page and some other pages fail to load correctly, often resulting
    in 500/503 errors or partial page loads. This issue is triggered after product details or
    category pages are edited in the Wordpress admin panel.
    2
    Disabling the plugin resolves the issue, and the pages load correctly, indicating that
    the problem is isolated to this plugin.
    Steps to Reproduce
    1. Install and activate the WPC Product Bundles for WooCommerce plugin.
    2. Edit product details (e.g., product description, pricing) or edit categories pages.
    3. Save the changes and navigate to the WooCommerce shop page or categories
    page.
    4. Observe that the page fails to load correctly or shows server errors.
    Error Logs
    Below is an example of related error logs:
    [14-Nov-2024 07:36:11 UTC] PHP Fatal error: Out of memory (allocated
    1734344704) (tried to allocate 20480 bytes) in
    /home/testing.thescentry.com/public_html/wp-includes/taxonomy.php on
    line 3760
    [14-Nov-2024 07:36:11 UTC] PHP Fatal error: Out of memory (allocated
    1734344704) (tried to allocate 20480 bytes) in
    /home/testing.thescentry.com/public_html/wp-includes/class-wp-fatal-error
    -handler.php on line 76
    3
    [14-Nov-2024 07:36:11 UTC] PHP Fatal error: Out of memory (allocated
    1734344704) (tried to allocate 237568 bytes) in Unknown on line 0
    The errors suggest memory allocation issues caused by inefficient code or unintended
    recursive calls within the plugin.
    Expected Behavior
    The plugin should not cause fatal memory allocation errors or other issues that
    interfere with the functionality of core WooCommerce pages, such as the shop page.
    Impact
    ● Prevents shop pages from loading correctly, impacting site usability.
    ● Occurs frequently after updating product or category details, making it difficult
    to manage the store.
    ● Could lead to loss of sales and negative customer experience due to critical
    page inaccessibility.
    Additional Information
    If needed, I can provide more details, including access to the staging environment and
    steps for reproducing the issue in real time. Let me know if there’s any other
    information or assistance you require.

    Attached files:  WPC-Product-Bundles-Error-Report.pdf

  •  1
    Jesse replied

    I was experiencing a similar issue as well, with the site crashing and experiencing 503 errors. 

    For me, the plugin was seemed to be causing  my site to crash when I had a bundled product nested inside another bundled product. 

    For example, in the WP dashboard when editing the listing for a smart product, selecting a bundled product as a variation would cause the site to crash. I had to rollback to a previous snapshot of my site.

  •  1,287
    Dustin replied

    Hi Omar,

    Please send me your website credentials (wp-admin link, username, and password) or create a dev/staging site with identical configurations so I can check for any issues.

    -----

    Hi Jesse,

    The same goes for you. Please create a separate ticket and provide your website credentials, and then I can help you check it.

    Best regards,
    Dustin

  •  1
    Omar replied

    @dustin can you please share your email address and will provide access and send you invitation

  •  1,287
    Dustin replied

    Please update our plugin to the latest version, 8.1.5, and try again.

    If it still doesn't work, please grant the administrator permission to email contact@wpclever.net, and I can help you check it.

    Best regards,
    Dustin