I am following up on my refund request, which I made promptly within 24 hours of purchase, well within the 7-day refund period your company advertises. Despite your acknowledgment of the issue, I have not yet received confirmation of my refund.
The plugin does not perform as expected on my site, and I have made it abundantly clear that this renders it unusable for my needs. It is irrelevant whether it functions on your demo site; my purchase was for a plugin that should work seamlessly on my website, which it does not. I should not be burdened with troubleshooting a faulty product, nor should this delay the refund process.
Please confirm the refund without further delay. Should this matter remain unresolved, I will have no choice but to escalate it through formal channels.
Regards, Vetle
PS! Could someone provide a specific timeframe for when I can expect the refund to be processed, given that it is well within the refund policy timeframe?
I am following up on my refund request, which I made promptly within 24 hours of purchase, well within the 7-day refund period your company advertises. Despite your acknowledgment of the issue, I have not yet received confirmation of my refund.
The plugin does not perform as expected on my site, and I have made it abundantly clear that this renders it unusable for my needs. It is irrelevant whether it functions on your demo site; my purchase was for a plugin that should work seamlessly on my website, which it does not. I should not be burdened with troubleshooting a faulty product, nor should this delay the refund process.
Please confirm the refund without further delay. Should this matter remain unresolved, I will have no choice but to escalate it through formal channels.
Regards, Vetle
PS!
Could someone provide a specific timeframe for when I can expect the refund to be processed, given that it is well within the refund policy timeframe?
Hi Vetle,
We have processed your request and refunded this payment. It's sad to hear that our plugin doesn't meet your requirements.
Hopefully, we could still have your interest and support of other promising plugins on https://wpclever.net
Moreover, kindly check out other stunning free plugins from our WPClever team at http://wpclever.org.
Best regards,
Dustin