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  Public Ticket #3734329
Invoice 68358
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Comments

  • Vetle started the conversation

    I bought the WPC Variations Radio Buttons for WooCommerce plugin, expecting that product images would change upon selecting radio buttons. Unfortunately, this feature does not work, making the plugin unusable for my needs. I kindly request a full refund.

  •  1,222
    Dustin replied

    Hi Vetle,

    The image was changed as usual on our demo page: https://demo.wpclever.net/woovr/product/hoodie-ddslick/. Let me know if you need help checking and fixing this issue on your site. If not, confirm the refund request, and we'll issue it.

    Best regards,
    Dustin

  • Vetle replied

    Hi,

    I tested the plugin many times, but unfortunately, it does not work. It’s great if it functions on your demo site, but that does not help me. Please refund immediately.

    Regards,
    Vetle

  • Vetle replied

    Hi Dustin,

    I am following up on my refund request, which I made promptly within 24 hours of purchase, well within the 7-day refund period your company advertises. Despite your acknowledgment of the issue, I have not yet received confirmation of my refund.

    The plugin does not perform as expected on my site, and I have made it abundantly clear that this renders it unusable for my needs. It is irrelevant whether it functions on your demo site; my purchase was for a plugin that should work seamlessly on my website, which it does not. I should not be burdened with troubleshooting a faulty product, nor should this delay the refund process.

    Please confirm the refund without further delay. Should this matter remain unresolved, I will have no choice but to escalate it through formal channels.

    Best regards, Vetle

  • Vetle replied

    Is there any reason for the delay in processing my refund, or can you confirm that it is being prioritized now?

  •  1,222
    Dustin replied

    We have processed your request and refunded this payment. It's sad to hear that our plugin doesn't meet your requirements.

    Hopefully, we could still have your interest and support of other promising plugins on https://wpclever.net

    Moreover, kindly check out other stunning free plugins from our WPClever team at http://wpclever.org.

    Best regards,
    Dustin