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  Public Ticket #3702285
I am experiencing software issues related to integration.
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Comments

  • Sıraç Çakmak started the conversation

    "Hello, we have created a product using your product bundle plugin on WordPress. However, our invoice integrator company is unable to retrieve the data for the product we created with your plugin, and we are unable to automatically generate invoices. They informed us that this issue is likely caused by your plugin and advised us to create a support ticket because our other products are successfully integrated with the invoice system and we can generate invoices without any problems. We urgently request your support.

  •  1,281
    Dustin replied

    Hi Sıraç,

    Could you please explain more about this issue with some screenshots or links?

    Best regards,
    Dustin

  • Sıraç Çakmak replied

    We have three products listed on our website, www.apayriyasam.com Two of these are simple products created using WordPress, while the third, marked in yellow as the "Fitoterapi Paketi," is a bundle created using your software. We work with an invoice integration system called www.bizimhesap.com, but they informed us that they couldn't retrieve the data for the bundled product. As a result, they said we wouldn't be able to generate an invoice, and the error they received is shown in the second image. We're seeking your assistance to resolve this issue.

    Attached files:  Screenshot_101.png
      Screenshot_100.png

  •  1,281
    Dustin replied

    I see that the bundle https://www.apayriyasam.com/urun/fitoterapi-paketi/ contains a product ID 6163. However, I don't see the product ID 6163 on your site. Did you hide it, or does it not exist?

    Best regards,
    Dustin