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  Public Ticket #3598566
Cart quantity issues
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Comments

  • Kris started the conversation

    Hello. I have a composite product that has 2 items on top of the main item.  When I add this product to the basket, I am able to increase and reduce the component items and when I do so, the price isn't altered. This means I can order my item made up with 2 parts and then increase the quantity of those parts without an increase in cost. I cannot seem to see or understand how to stop this. I have tried clearing my cache while testing the settings. Thanks

  • Kris replied

    Further investigation shows that if I were to add more components while in the basket, clicking through to the checkout removes them and puts them back to 1 again..

    Still, it would be ideal if the QTY option was removed from components. I know I can restrict them on the product page, but I could legitimately order 2 different products each with the same components.

  •  1,223
    Dustin replied

    Hi Kris,

    I hope this message finds you well. I wanted to inform you that your payment for the WPC Composite Products for WooCommerce — Single site on 2021-08-20 09:53:42 has expired for support. To continue receiving support, please renew your license as soon as possible. 

    Alternatively, if you would like me to investigate any issues with the product, please provide me with your website credentials including the wp-admin link, username and password. 

    Another option is to create a dev/staging site with the same configurations, which I can use to check and fix any issues. 

    Please let me know if you have any questions or concerns. Thank you.

    Best regards,
    Dustin

  • ELVYS replied

    I have the same problem. I've tried all different plugin settings. Any solution?