we created a composite product listing, i found that there is no price for the total kit to show. when you checkout, the price is zero, what you need to pay is just the shipping cost. what's the problem with it?
I attached a screenshot to show the problem.
And i created a ticket a week ago, one of your team member replied and he said it maybe something interfering the function of your plugin. And he will ask the developer to investigate the issue for us if i created the access to get into our website for the engineer. I did and sent all the information to your team member. but so far there is no one to contact me and i asked your team member about this issue. and he did not reply.. what's the problem with it? Why there is no support for this?
Thanks for contacting WPClever Support Forum. We're not available at the weekends so today (Monday) I am able to process your ticket.
I have checked your previous ticket, it is still open and on the pending line waiting for our developer to have the first touch. You can rest assured that your ticket is still open.
Our developer will try to speed up as we are having too many requests at the moment and it's getting a bit out of hands. I will try to check the progress frequently and urge our developers.
Hi, wpc team
we created a composite product listing, i found that there is no price for the total kit to show. when you checkout, the price is zero, what you need to pay is just the shipping cost. what's the problem with it?
I attached a screenshot to show the problem.
And i created a ticket a week ago, one of your team member replied and he said it maybe something interfering the function of your plugin. And he will ask the developer to investigate the issue for us if i created the access to get into our website for the engineer. I did and sent all the information to your team member. but so far there is no one to contact me and i asked your team member about this issue. and he did not reply.. what's the problem with it? Why there is no support for this?
Regards!
Attached files: screenshot.png
Hi Sanny,
Thanks for contacting WPClever Support Forum. We're not available at the weekends so today (Monday) I am able to process your ticket.
I have checked your previous ticket, it is still open and on the pending line waiting for our developer to have the first touch. You can rest assured that your ticket is still open.
Our developer will try to speed up as we are having too many requests at the moment and it's getting a bit out of hands. I will try to check the progress frequently and urge our developers.
Best regards.
Janilyn T. - WPClever Support Agent
Hi Janilyn
Then when your developer will look up this case? i am waiting for the plugin to work so that we can move on
Thanks
Hi Sanny,
I have already sent your ticket in the urgent list sent to our developer and he replied to your ticket already. Please check your other ticket.
If you still have any question, please discuss with him.
Best regards.
Janilyn T. - WPClever Support Agent
Hi,Janilyn
Thank you. your engineer fixed the problem for me today.
Regards!