I have checked your ticket, it is still open and on the pending line waiting for our developer to have the first touch. You can rest assured that your ticket is still open.
Our developer will try to speed up as we are having too many requests at the moment and it's getting a bit out of hands. I will try to check the progress frequently and urge our developers.
I am asking for some assistance. I understand you're busy but isn't that why you build plugins and grow your business? One part of it is having good support for your customers so that they can pay you subscriptions and take advantage of your other plugins and stay satisfied.
Any developments, it's been 3 weeks now: 3 weeks ago on January 12, 2024 at 2:07am
I don't think I asked for something that complicated but rather a tweak to the already existing plugin options.
If I have to, I will pay you some extra money, but this is how you stop me with my campaign. Apart from the other email, no one is answering me at all.
I have sent a PM to the assigned developer. He had replied to your ticket with instructions. Kindly check back on your previous ticket. Please discuss with him if you still have any questions.
Can you give me some info regarding this case?
Hi Pavel,
Thanks for checking back here with me.
I have checked your ticket, it is still open and on the pending line waiting for our developer to have the first touch. You can rest assured that your ticket is still open.
Our developer will try to speed up as we are having too many requests at the moment and it's getting a bit out of hands. I will try to check the progress frequently and urge our developers.
Best regards.
Janilyn T. - WPClever Support Agent
Hello,
I am asking for some assistance. I understand you're busy but isn't that why you build plugins and grow your business? One part of it is having good support for your customers so that they can pay you subscriptions and take advantage of your other plugins and stay satisfied.
Any developments, it's been 3 weeks now:
3 weeks ago on January 12, 2024 at 2:07am
I don't think I asked for something that complicated but rather a tweak to the already existing plugin options.
If I have to, I will pay you some extra money, but this is how you stop me with my campaign.
Apart from the other email, no one is answering me at all.
Thanks
Hi Pavel,
Thanks for checking back here with me.
I have sent a PM to the assigned developer. He had replied to your ticket with instructions. Kindly check back on your previous ticket. Please discuss with him if you still have any questions.
Best regards.
Janilyn T. - WPClever Support Agent