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  Public Ticket #3517167
Attribute Mismatch Not Handled Well
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  • Ken started the conversation

    Hey, I have an appliance store client, and we have some 100 refrigerators.  Some of them have a feature and Attribute called Sabbath Mode, most do not.  This feature is explained here

    Anyway, when two refrigerators are selected for Compare, in the free version of the WPC Smart Compare, the odd attribute causes the two refris' attributes to misalign, kind of ruining the effect.

    I am new to the plugin.  What are some ways to fix this?  I think the easiest may be to make sure that all attributes are present for all of our products?

     


    Attached files:  Mismatched-Features-Sabbath-Mode.png

  • Ken replied

    Again, on another Compare, a different missing attribute, the same issue.


    Attached files:  Mismatched-Features-2.png

  •  767
    Janilyn replied

    Hi Ken,

    For your information, in the free version, all attributes of each product will be displayed in the comparison table.

    Users can add or remove attributes/custom attributes/fields/shortcode to or from the comparison table in the Premium version only:

    7041344251.png

    Best regards.

    Janilyn T. - WPClever Support Agent

  • Ken replied

    Thanks, Janilyn!

    It is not exactly that, adding or removing fields from the comparison chart...

    It is the case where one product has a feature, as in my example, that the others do not have.

    In database terms, this is called an outer join...that you require that all records from one table be in hte result...in this case, we would say, that we want to "outer join" or maybe you would say, just concatentate and dedupe the feature list(s) so that we know that we have ALL the attributes, even though some products may have a blank for some of them, that should allow the attributes to align correctly in the comparison chart.

    I think for your devs, it is an almost trivial programming change, and a really excellent bug report.  If you want to show some love, you can send a coupon, as I will almost certainly be buying the 25 site license :)

    Please do run this by your dev team, it is crystal clear to me, but am happy to answer any questions, although I think the images tell the story quite well.



  •  767
    Janilyn replied

    Hi Ken,

    The basic purpose of comparing products is to consider the outstanding and distinguished features among different products, so that's why we offer two settings for users and customers to toggle in the comparison chart: hide the similarities and highligh the differences. 

    Any attributes that are void of terms or unavailable will be hidden from the comparison chart. The order of attributes will appear based on the order you have configured in the Attributes tab of each single product page. That's the design for our plugin to work at its best. 

    I have also consulted our developers about your question, they said if you would like to customize the display of attributes for products on your site, the only possible way is to use the custom codes. We cannot make changes to the official version of our plugin, unfortunately. We can offer free customization service for Premium users of our plugin so that our plugin can meet the specific requirements. 

    Best regards.

    Janilyn T. - WPClever Support Agent