Hi, I noticed an issue with this plugin when the purchase is done on mobile (Safari). When a composite product is removed from the cart, the components are not removed and can't be removed. Moreover, if the components are hidden in the plugin setup, the cart looks empty but the subtotal of the order shows the amount of the component not being removed (but invisible for the customer). How can I fix this?
Thanks for contacting WPClever Support Forum. We're not available at the weekends so today (Monday) I am able to process your ticket.
For your information:
- The issue of not deleting all products from cart when the main composite is removed, it might be related to the caches or temporary files. It keeps caches so the changes are not reflected. If your site is using AJAX, you might need to refresh the cart several times or check in an Incognito/InPrivate tab to be sure.
- For your information, it's only possible to add Publicly Published products to special product types created by our plugins: Smart Bundles, Smart Grouped Product, and Smart Composite Products. All products must have a price configured to be purchasable. Any products with no prices won't work properly in these special product types.
This means any Hidden, Private or Draftproducts cannot be searched for to add or display in the frontend. If due to some reasons, these products appear in the frontend, they won't work properly as other normally published products.
However, it's still possible if you just set products to be Hidden from the Search and Catalog's visibility.
So you will need to check your products again and make sure they are published with the visibility as Public.
For your information, products with Catalog Visibility set to Hidden are still visible and valid when added to smart bundles/grouped/composite products. This setting only keeps it hidden from search and shop archive, not on the bundle/grouped/composite page.
So if you would like to not show those items to visitors in the frontend, you can switch its Visibilityto Hidden or Private. This item will still stay visible on the product list in the backend, but in the frontend, it will be hidden for visitors. If someone is logged in to your site as administrator or shop owner, they might still be able to see the Hidden products in the frontend. Hidden products are only invisible to visitors and customers of your site.
Hi, I noticed an issue with this plugin when the purchase is done on mobile (Safari). When a composite product is removed from the cart, the components are not removed and can't be removed. Moreover, if the components are hidden in the plugin setup, the cart looks empty but the subtotal of the order shows the amount of the component not being removed (but invisible for the customer). How can I fix this?
My website is www.giusmin.it/bottega-online
I'm considering buying the premium version, but this issue makes me unsure.
Thanks!
Hi Emanuele,
Thanks for contacting WPClever Support Forum. We're not available at the weekends so today (Monday) I am able to process your ticket.
For your information:
- The issue of not deleting all products from cart when the main composite is removed, it might be related to the caches or temporary files. It keeps caches so the changes are not reflected. If your site is using AJAX, you might need to refresh the cart several times or check in an Incognito/InPrivate tab to be sure.
You can also test on our live demo here: https://demo.wpclever.net/wooco
- For your information, it's only possible to add Publicly Published products to special product types created by our plugins: Smart Bundles, Smart Grouped Product, and Smart Composite Products. All products must have a price configured to be purchasable. Any products with no prices won't work properly in these special product types.
This means any Hidden, Private or Draft products cannot be searched for to add or display in the frontend. If due to some reasons, these products appear in the frontend, they won't work properly as other normally published products.
However, it's still possible if you just set products to be Hidden from the Search and Catalog's visibility.
So you will need to check your products again and make sure they are published with the visibility as Public.
For your information, products with Catalog Visibility set to Hidden are still visible and valid when added to smart bundles/grouped/composite products. This setting only keeps it hidden from search and shop archive, not on the bundle/grouped/composite page.
So if you would like to not show those items to visitors in the frontend, you can switch its Visibility to Hidden or Private. This item will still stay visible on the product list in the backend, but in the frontend, it will be hidden for visitors. If someone is logged in to your site as administrator or shop owner, they might still be able to see the Hidden products in the frontend. Hidden products are only invisible to visitors and customers of your site.
Best regards.
Janilyn T. - WPClever Support Agent