Comments Bihan started the conversationSeptember 18, 2023 at 8:15amHello, Here I have to configure a pastry box but the quantity for each product cannot be modified. She seems frozen. How to do ?Below is my configuration, and what the client can see.Thank you so much*I'm in the free versionAttached files: Capture d’écran 2023-09-18 à 10.12.23.png Capture d’écran 2023-09-18 à 10.12.51.png Capture d’écran 2023-09-18 à 10.13.15.png Capture d’écran 2023-09-18 à 10.13.23.png 767Janilyn repliedSeptember 18, 2023 at 9:59amHi Bihan, Thank you for contacting WPClever Support Forum. We’ve received your ticket. However, the description is not enough for us to find the cause of the problem. Please provide us with a link to your published product for checking? After receiving your information, I'll proceed to the next step. Best regards. Janilyn T. - WPClever Support AgentBihan repliedSeptember 18, 2023 at 10:16amMerci beaucoup, le voici https://raniaorientale.fr/produit/assortiment/ 767Janilyn repliedSeptember 19, 2023 at 7:53amHi Bihan, Thank you for the link. I have assigned one of our developers to help you with that. He’ll be looking into your question and responding with specific instructions as soon as possible. Please stay patient as we're having very heavy workloads, it might take some time for our developers to reach back. Best regards.Janilyn T. - WPClever Support Agent 1,225Dustin repliedSeptember 19, 2023 at 8:10amHi Bihan,Seem that you didn't fill in the price for bundled sub-products. So these products are unpurchasable and we can't change the quantity.Please edit each bundled sub-product one by one and fill in the price then try again.Best regards,Dustin Sign in to reply ...
Hello,
Here I have to configure a pastry box but the quantity for each product cannot be modified. She seems frozen. How to do ?
Below is my configuration, and what the client can see.
Thank you so much
*I'm in the free version
Attached files: Capture d’écran 2023-09-18 à 10.12.23.png
Capture d’écran 2023-09-18 à 10.12.51.png
Capture d’écran 2023-09-18 à 10.13.15.png
Capture d’écran 2023-09-18 à 10.13.23.png
Hi Bihan,
Thank you for contacting WPClever Support Forum.
We’ve received your ticket. However, the description is not enough for us to find the cause of the problem.
Please provide us with a link to your published product for checking?
After receiving your information, I'll proceed to the next step.
Best regards.
Janilyn T. - WPClever Support Agent
Merci beaucoup, le voici https://raniaorientale.fr/produit/assortiment/
Hi Bihan,
Thank you for the link. I have assigned one of our developers to help you with that.
He’ll be looking into your question and responding with specific instructions as soon as possible.
Please stay patient as we're having very heavy workloads, it might take some time for our developers to reach back.
Best regards.
Janilyn T. - WPClever Support Agent
Hi Bihan,
Seem that you didn't fill in the price for bundled sub-products. So these products are unpurchasable and we can't change the quantity.
Please edit each bundled sub-product one by one and fill in the price then try again.
Best regards,
Dustin