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  Public Ticket #3480158
The customer cannot choose the desired quantity
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Comments

  • Bihan started the conversation

    Hello,

    Here I have to configure a pastry box but the quantity for each product cannot be modified. She seems frozen. How to do ?
    Below is my configuration, and what the client can see.
    Thank you so much

    *I'm in the free version

  • [deleted] replied

    Hi Bihan,

    Thank you for contacting WPClever Support Forum. 

    We’ve received your ticket. However, the description is not enough for us to find the cause of the problem. 

    Please provide us with a link to your published product for checking? 

    After receiving your information, I'll proceed to the next step. 

    Best regards. 

  • [deleted] replied

    Hi Bihan,

    Thank you for the link. I have assigned one of our developers to help you with that. 

    He’ll be looking into your question and responding with specific instructions as soon as possible. 

    Please stay patient as we're having very heavy workloads, it might take some time for our developers to reach back.

    Best regards.

  •  1,542
    Dustin replied

    Hi Bihan,

    Seem that you didn't fill in the price for bundled sub-products. So these products are unpurchasable and we can't change the quantity.

    Please edit each bundled sub-product one by one and fill in the price then try again.

    Best regards,
    Dustin