Hi, I have been using your free version and I must say I love it. I do have some variable products, so I purchased your premium version to be able to add those. The issue I have is that the thumbnails of the frequently bought together items are greyed out until the customer actually selects it from the dropdown which is not ideal as I would like them to actually see what the products are before putting a checkmark. Knowing how some customers can be a little confused (to say it nicely) it could either be interpreted that there is no product (due to it being greyed out) or they don't realise they need to put a checkmark to view the product - which essentially could affect the whole purpose of having the plugin. Am I not seeing something, or is this just the way it is? When refreshing the page, all the thumbnails are there, then they go away except for the main product.
To avoid this, you can enable the "Check all by default" to display all the images when loading the page. Customers can remove the unwanted items later on.
Hi Janilyn, thanks for your response. I found that if I do a 'List' Layout the images are there and it looks just as great! The only thing now, is that I want them to appear below the Cart and found that I can do that, but the words Frequently bought together is quite close to the Cart Button. Is there any way to increase that space? kind regards Robyn
You can try inserting the HTML tags such as <br/> to create space for that text (Above text).
If that doesn't work, maybe custom CSS codes will work. But we will need to check the frontend of that product page to give you the code. Please send a link to that product published publicly to us.
Hi, I have been using your free version and I must say I love it. I do have some variable products, so I purchased your premium version to be able to add those. The issue I have is that the thumbnails of the frequently bought together items are greyed out until the customer actually selects it from the dropdown which is not ideal as I would like them to actually see what the products are before putting a checkmark. Knowing how some customers can be a little confused (to say it nicely) it could either be interpreted that there is no product (due to it being greyed out) or they don't realise they need to put a checkmark to view the product - which essentially could affect the whole purpose of having the plugin. Am I not seeing something, or is this just the way it is? When refreshing the page, all the thumbnails are there, then they go away except for the main product.
Kind Regards Robyn
Attached files: FBT2.jpg
FBT1.jpg
Hi Robyn,
Thanks for contacting us here.
For your information, I can confirm that this is the normal design of our plugin when you use the Separate images layout: https://demo.wpclever.net/woobt/product/bought-together-03/
To avoid this, you can enable the "Check all by default" to display all the images when loading the page. Customers can remove the unwanted items later on.
If you need more instructions about this plugin, please refer to this doc: https://doc.wpclever.net/woobt/
Best regards.
Janilyn T. - WPClever Support Agent
Hi Janilyn, thanks for your response. I found that if I do a 'List' Layout the images are there and it looks just as great! The only thing now, is that I want them to appear below the Cart and found that I can do that, but the words Frequently bought together is quite close to the Cart Button. Is there any way to increase that space? kind regards Robyn
Attached files: FBT3.jpg
Hi Robyn,
You can try inserting the HTML tags such as <br/> to create space for that text (Above text).
If that doesn't work, maybe custom CSS codes will work. But we will need to check the frontend of that product page to give you the code. Please send a link to that product published publicly to us.
Best regards.
Janilyn T. - WPClever Support Agent