"PS: Since once a ticket is assigned to a developer, other members in our team cannot read or receive comments anymore, in case you would like us to help you update the progress of your ticket, kindly submit a new ticket so that our Support Agent can help you check and urge the assigned developer to reach back soon."
I have checked your ticket, it is still open and on the pending line waiting for our developer to have the first touch. You can rest assured that your ticket is still open.
Our developer will try to speed up as we are having too many requests at the moment and it's getting a bit out of hands. I will try to check the progress frequently and urge our developers.
I need a progress update on my current ticket (#3429461) that has been passed to a developer.
https://wpc.ticksy.com/ticket/3429461/
"PS: Since once a ticket is assigned to a developer, other members in our team cannot read or receive comments anymore, in case you would like us to help you update the progress of your ticket, kindly submit a new ticket so that our Support Agent can help you check and urge the assigned developer to reach back soon."
Hi Kyle,
Thanks for checking back here with me.
I have checked your ticket, it is still open and on the pending line waiting for our developer to have the first touch. You can rest assured that your ticket is still open.
Our developer will try to speed up as we are having too many requests at the moment and it's getting a bit out of hands. I will try to check the progress frequently and urge our developers.
Best regards.
Janilyn T. - WPClever Support Agent