I couldn't receive your response since your last ticket was assigned to another member in our team.
I have checked your other ticket. It's still on the pending line. Maybe our developer has overlooked it since there are too many new requests that push down your ticket in his dashboard.
I have sent the ticket link directly to our developer so that he could check and fix your issue as soon as possible.
That's the reason why I have attached a note at the end of my last response before assigning a ticket to a developer. Users can submit a new ticket to reach back to me and have me check their ticket after 48 hours of waiting for our developer.
We only provide support via this forum portal only.
The social accounts of our company is managed by the Marketing team, not the Support team. So if you need to check back on the progress of your ticket with me, kindly respond to this thread as long as it's open or create a new ticket. New tickets are always assigned to me.
As far as I know, our developers haven't been able to solve the incompatibility issue with the Dynamic Pricing or Woo Discount Rules plugins. These plugins offer discounts on cart page based on the count of cart items while our plugin has rules to bind the main products and sub-products with fixed discounts. So that is where the issue occurs.
Our developers are not capable of solving the conflicts yet, unfortunately.
We offer Premium support for free so we won't charge any extra fee for customization service, however, in your case, maybe our developers are unable to help. It's sad to say that.
oh ok :( , your plugin i very good , it very sad , because dinamic pricing is one of the plugin comptible with google feed price , so I can't change this
Hello,
Are you able to reply to my ticket please, its been almost a month and I don´t have at least a reply from your team
Hi Crespo,
Thanks for checking back here with me.
I couldn't receive your response since your last ticket was assigned to another member in our team.
I have checked your other ticket. It's still on the pending line. Maybe our developer has overlooked it since there are too many new requests that push down your ticket in his dashboard.
I have sent the ticket link directly to our developer so that he could check and fix your issue as soon as possible.
That's the reason why I have attached a note at the end of my last response before assigning a ticket to a developer. Users can submit a new ticket to reach back to me and have me check their ticket after 48 hours of waiting for our developer.
Best regards.
Janilyn T. - WPClever Support Agent
hello
I send emails , facebook message not reply for you...
Are you going to check now the problem?
Hi Crespo,
We only provide support via this forum portal only.
The social accounts of our company is managed by the Marketing team, not the Support team. So if you need to check back on the progress of your ticket with me, kindly respond to this thread as long as it's open or create a new ticket. New tickets are always assigned to me.
Best regards.
Janilyn T. - WPClever Support Agent
Hello Janilyn ,
The support team said tha is not compatible with dinamic pricing I have , if there a way to pay an extra to customize and make the plugin work?
Thank you
Hi Crespo,
As far as I know, our developers haven't been able to solve the incompatibility issue with the Dynamic Pricing or Woo Discount Rules plugins. These plugins offer discounts on cart page based on the count of cart items while our plugin has rules to bind the main products and sub-products with fixed discounts. So that is where the issue occurs.
Our developers are not capable of solving the conflicts yet, unfortunately.
We offer Premium support for free so we won't charge any extra fee for customization service, however, in your case, maybe our developers are unable to help. It's sad to say that.
Best regards.
Janilyn T. - WPClever Support Agent
oh ok :( , your plugin i very good , it very sad , because dinamic pricing is one of the plugin comptible with google feed price , so I can't change this
But Thank you
Thanks for understanding.
I will consider your case closed now.
If you need our help again, feel free to contact at any time.
Best regards and have a nice day.
Janilyn T. - WPClever Support Agent