The inquiry is about upgrading the "WPC Frequently Bought Together for WooCommerce" plugin without losing data from the free version and retaining existing product combinations.
I hope this email finds you well. I am writing to inquire about the process of upgrading the "WPC Frequently Bought Together for WooCommerce" plugin to the premium version.
Currently, we have been using the free version of the plugin and have invested a considerable amount of time in setting up product combinations and configurations. Before proceeding with the upgrade, we have a few questions:
Do we need to uninstall the free version of the plugin before installing the upgraded version?
If we uninstall the free version, will our existing data, including the product combinations we have set up, be retained after installing the upgraded version?
We are very satisfied with the features and functionality of the free version, and we are keen to take advantage of the additional benefits offered by the premium version. However, it is crucial for us to ensure a smooth transition and retain the work we have already done.
Your assistance and guidance in this matter would be greatly appreciated. We value your plugin and the support your team provides, and we look forward to continuing our positive experience with "WPC Frequently Bought Together for WooCommerce."
Thank you for your attention, and I am looking forward to your prompt response.
Dear WPClever Team,
I hope this email finds you well. I am writing to inquire about the process of upgrading the "WPC Frequently Bought Together for WooCommerce" plugin to the premium version.
Currently, we have been using the free version of the plugin and have invested a considerable amount of time in setting up product combinations and configurations. Before proceeding with the upgrade, we have a few questions:
We are very satisfied with the features and functionality of the free version, and we are keen to take advantage of the additional benefits offered by the premium version. However, it is crucial for us to ensure a smooth transition and retain the work we have already done.
Your assistance and guidance in this matter would be greatly appreciated. We value your plugin and the support your team provides, and we look forward to continuing our positive experience with "WPC Frequently Bought Together for WooCommerce."
Thank you for your attention, and I am looking forward to your prompt response.
Best regards,
Suki
Hi Suki,
Thanks for contacting WPClever Support Forum. We're not available at the weekends so today (Monday) I am able to process your ticket.
For your information:
1. You will need to keep only 1 version installed and activated at a time.
2. The settings will be saved and restored in the database even when you deactivated the free version.
The procedure for you to install and preserve the settings should be:
- Purchase the license to get the .zip file for the Premium version.
- Upload the .zip file to the Plugins section of your site and activate the Premium version.
- Find the free version and deactivate or delete it permanently from your site. This won't affect the settings of products on your site.
- Enter the License Key for your license under WPClever >> License Keys to verify your copy and enable the future Premium updates to be delivered.
Best regards.
Janilyn T. - WPClever Support Agent