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  Public Ticket #3326981
Website product says "not purchasable" but it IS!
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  • Vanita started the conversation

    I have made a Smart Bundle at homesteadtreasures.com and the title of it is Pizza Party Bundle. (You will find it on the front page under "just added".)  When you click on it you get a message in red at the top of the product page saying the "Pie Ala' mode Set" is not a purchasable item, BUT IT IS!! The products for both variations are IN STOCK and I double checked this. Also, if you continue  and choose a variation it is allowing you to add the bundle to the cart and complete the purchase. I am afraid the error message at the top will turn away my customers as they won't know they can still purchase it. Can you tell me how to fix this?

  •  767
    Janilyn replied

    Hi Vanita,

    Thanks for contacting us here.

    I have checked your website and that bundle is showing as Sale - normal to me:

    9367640851.png

    When I click on it, it brings me to the bundle page:

    3445563899.png

    Everything looks normal to me. Could you provide some images of the display from your end?

    Best regards.

    Janilyn T. - WPClever Support Agent

  • Vanita replied

    For some reason this issue resolved itself. Don't know what was going on but it is working fine now.

    One other question, I have WC Product Bundles and I have the Premium upgrade can I delete and remove the NON PREMIUM plugin so I don't have all these plugins on my website?  For some reason I thought I remembered it saying somewhere to deactivate it (which I did) but NOT remove it. I would like to remove it altogether so it isn't always making me update a non-active plugin.

  •  767
    Janilyn replied

    Hi Vanita,

    Thanks for the feedback. I'm glad it is working now.

    Yes, you can delete the free version, it won't affect your bundles as long as the Premium one is activated. It's required to have only 1 version activated at a time.

    Best regards.

    Janilyn T. - WPClever Support Agent