Thanks for contacting WPClever Support Forum. Your response came when we were out of our business hours already last week so I will continue our session today (Monday).
FYI, as we are having very heavy workloads, it often takes about 24-48 hours for us to respond to all on-going tickets within our 8-hour working session. We have enabled an auto-responder to let users know about that.
Sometimes, due to the time zone difference, our working hours are different from where users are, when the ticket comes out of our business hour or at the weekend, it will take more than 24 hours for us to respond.
Hello, how long time it is normal wait to have support?
Yesterday I have created PRIVATE TICKET #3316895
thanks
Hi Jose,
Thanks for contacting WPClever Support Forum. Your response came when we were out of our business hours already last week so I will continue our session today (Monday).
FYI, as we are having very heavy workloads, it often takes about 24-48 hours for us to respond to all on-going tickets within our 8-hour working session. We have enabled an auto-responder to let users know about that.
Sometimes, due to the time zone difference, our working hours are different from where users are, when the ticket comes out of our business hour or at the weekend, it will take more than 24 hours for us to respond.
Best regards.
Janilyn T. - WPClever Support Agent