I have an issue with the position of the label, when i choose "TOP LEFT or CENTER or RIGHT" the badge is not on the image but above the title of the product.
Note:DON'T send the credentials via our inbox. Instead, paste it here since your email to us might get lost while everything sent via Private tickets here is encrypted.
After receiving your information, I'll proceed to the next step.
Hi,
I have an issue with the position of the label, when i choose "TOP LEFT or CENTER or RIGHT" the badge is not on the image but above the title of the product.
Can you tell me how to fix that please.
Thank you
Attached files: bug.png
Same here.
Badge position is TOP CENTER.
Position on archive page: ON IMAGE
In fact, it does not matter which badge position i choose. The badge is always somwhere around the product title.
Theme ist Flatsome.
Attached files: screenshot.png
Hi Baptiste and Rudolf,
That issue might be triggered by the incompatibility with the theme. We offer free support for Premium users only.
Please submit a new Private ticket from your own profile and provide us with the license details for the verification.
Next, please provide us with your site link and admin login info for our developer to work on. We will log in and make the changes for you.
If you are hesitant about sharing the live site credentials, you can create a staging site for us as well.
Refer to this guide for more instructions on safely sharing credentials: https://wpclever.net/faqs/sending-secure-login-information.
Note: DON'T send the credentials via our inbox. Instead, paste it here since your email to us might get lost while everything sent via Private tickets here is encrypted.
After receiving your information, I'll proceed to the next step.
Best regards.
Janilyn T. - WPClever Support Agent