Bought a license for this plugin. Can't Verify the key. When I hit "verify" on the License Key tab, it does nothing. Get it fixed please and tell me where I can download the fixed version as I've already paid for this and want to use it.
I have sent the explanations in your previous ticket.
To show transparency, I will explain it again here for other users' references as well.
The issue of not being able to verify the License Key on some sites was due to the fact that some hosts/servers prevent the connection to our server. So it's impossible to get the information and verify the entered key. We need to access the backend admin area to remove these prohibitions so that users can verify their key by establishing a secure connection with our server.
It's a server-side issue so we cannot fix it from our end solely. That's why we need to ask for admin credentials of user's site.
Bought a license for this plugin. Can't Verify the key. When I hit "verify" on the License Key tab, it does nothing. Get it fixed please and tell me where I can download the fixed version as I've already paid for this and want to use it.
Hi Josh,
I have sent the explanations in your previous ticket.
To show transparency, I will explain it again here for other users' references as well.
The issue of not being able to verify the License Key on some sites was due to the fact that some hosts/servers prevent the connection to our server. So it's impossible to get the information and verify the entered key. We need to access the backend admin area to remove these prohibitions so that users can verify their key by establishing a secure connection with our server.
It's a server-side issue so we cannot fix it from our end solely. That's why we need to ask for admin credentials of user's site.
Best regards.
Janilyn T. - WPClever Support Agent