Can you look this ticket up. I have raised this on 6th September. I can see public tickets getting response and yet private one I have to wait a week to hear back. The plugin after purchasing and downloading it, does not work so please look into this urgenly.
We're sorry for the slow support speed. This week we have conducted a thorough regular system checkup so today we have been able to make everything back to normal. During this time, our system might not be available and some tickets might be accidentally hidden.
Our developers have responded to your ticket, please check your ticket and contact our developer if you need further help.
Hi Support.
Can you look this ticket up. I have raised this on 6th September. I can see public tickets getting response and yet private one I have to wait a week to hear back. The plugin after purchasing and downloading it, does not work so please look into this urgenly.
Hi Abe,
We're sorry for the slow support speed. This week we have conducted a thorough regular system checkup so today we have been able to make everything back to normal. During this time, our system might not be available and some tickets might be accidentally hidden.
Our developers have responded to your ticket, please check your ticket and contact our developer if you need further help.
Best regards.
Janilyn T. - WPClever Support Agent