While I was editing the website everything works fine but when I published and try to test the bundle products are not working. When I'm logged it works but if I enter in icognito or other device it stops working.
Thanks for contacting WPClever Support Forum. We're not available at the weekends so today (Monday) I am able to process your ticket.
Please check if your sub-products have the Visibility set as Hidden or Private?
For your information, it's only possible to add Publicly Published products to special product types created by our plugins: Smart Bundles, Smart Grouped Product, and Smart Composite Products. All products must have a price configured to be purchasable. Any products with no prices won't work properly in these special product types.
This means any Hidden, Private or Draftproducts cannot be searched for to add or display in the frontend. If due to some reasons, these products appear in the frontend, they won't work properly as other normally published products.
However, it's still possible if you just set products to be Hidden from the Search and Catalog's visibility.
So you will need to check your products again and make sure they are published with the visibility as Public.
If this doesn't help, maybe we will need to log in to your site admin backend in order to help you.
Hi everyone,
I'm having an issue, hope you can help.
While I was editing the website everything works fine but when I published and try to test the bundle products are not working. When I'm logged it works but if I enter in icognito or other device it stops working.
I'm post some snaps to make it clear.
Hi Bruno,
Thanks for contacting WPClever Support Forum. We're not available at the weekends so today (Monday) I am able to process your ticket.
Please check if your sub-products have the Visibility set as Hidden or Private?
For your information, it's only possible to add Publicly Published products to special product types created by our plugins: Smart Bundles, Smart Grouped Product, and Smart Composite Products. All products must have a price configured to be purchasable. Any products with no prices won't work properly in these special product types.
This means any Hidden, Private or Draft products cannot be searched for to add or display in the frontend. If due to some reasons, these products appear in the frontend, they won't work properly as other normally published products.
However, it's still possible if you just set products to be Hidden from the Search and Catalog's visibility.
So you will need to check your products again and make sure they are published with the visibility as Public.
If this doesn't help, maybe we will need to log in to your site admin backend in order to help you.
Best regards.
Janilyn T. - WPClever Support Agent
It's working fine now!
Appreciate your reply, Janilyn.
Hi Bruno,
Thanks for your feedback. I'm glad that it was solved.
I'll consider your case closed and close your ticket now. Feel free to submit a new one in case you encounter any issues at any time.
Have a nice day and best regards.
Janilyn T. - WPClever Support Agent