Hi, When I set up the composite product it is fine on desktop but when I test on mobile only 1 field is appearing and I am unable to make selections. at first, I believe the problem was that I use brizy pro builder but when I use wp builder I am getting the same issue. can you help please as this was the trial run before purchasing the full license?
Thank you for contacting WPClever Support Forum. We’ve received your ticket.
However, the description is not enough for us to find the cause of the problem. Please provide us with some screenshots of back-end composite settings and a link to your published composite product for checking?
After receiving your information, I'll proceed to the next step.
Please help me check if you have added Publicly Published products to as components of your Smart Composite. All products must have a price configured to be purchasable. Any products with no prices won't work properly in these special product types.
I have checked your link, it seemed that the products you have added are not supported or not purchasable so they're disabled in the frontend, even on desktop.
This means any Hidden, Private or Draftproducts cannot be searched for to add or display in the frontend. If due to some reasons, these products appear in the frontend, they won't work properly as other normally published products.
However, it's still possible if you just set products to be Hidden from the Search and Catalog's visibility.
So you will need to check your products again and make sure they are published with the visibility as Public.
If you still cannot figure it out, we can help you but we will need access to the admin area of your site to investigate further.
Hi, When I set up the composite product it is fine on desktop but when I test on mobile only 1 field is appearing and I am unable to make selections. at first, I believe the problem was that I use brizy pro builder but when I use wp builder I am getting the same issue. can you help please as this was the trial run before purchasing the full license?
Hi Matthew,
Thank you for contacting WPClever Support Forum. We’ve received your ticket.
However, the description is not enough for us to find the cause of the problem. Please provide us with some screenshots of back-end composite settings and a link to your published composite product for checking?
After receiving your information, I'll proceed to the next step.
Best regards.
Janilyn T. - WPClever Support Agent
The Website Address Where I am Having Issues is
https://mzngraphics.com/product/show-plate-builder/
Hopefully, this is enough to help with finding the issue or finding a resolution.
Thank you
Hi Matthew,
Thanks for contacting us here.
Please help me check if you have added Publicly Published products to as components of your Smart Composite. All products must have a price configured to be purchasable. Any products with no prices won't work properly in these special product types.
I have checked your link, it seemed that the products you have added are not supported or not purchasable so they're disabled in the frontend, even on desktop.
This means any Hidden, Private or Draft products cannot be searched for to add or display in the frontend. If due to some reasons, these products appear in the frontend, they won't work properly as other normally published products.
However, it's still possible if you just set products to be Hidden from the Search and Catalog's visibility.
So you will need to check your products again and make sure they are published with the visibility as Public.
If you still cannot figure it out, we can help you but we will need access to the admin area of your site to investigate further.
Best regards.
Janilyn T. - WPClever Support Agent