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  Public Ticket #3082595
Display of product pictures failed
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Comments

  •  1
    Weinistgeil started the conversation
    July 12, 2022 at 6:22am

    After installing the premium version of the WPC Bundle products I also asigned variable products to a bundle. In this case the customer needs to chose the type of product he wants within the bundle. Unfortunately the product picture  is displayed in a different size for these products which looks ugly - please see screenshot.

  •  767
    Janilyn replied
    July 12, 2022 at 10:37am

    Hi Weinistgeil,

    Thank you for contacting WPClever Support Forum. We’ve received your question. We can provide custom code to fix the thumbnail size issue for your site.

    However, we need more information in order to help you with the custom codes. Please provide us with a link to your published product for checking? 

    We need to check the frontend in order to provide the proper CSS code for your needs.

    After receiving your information, I'll proceed to the next step. 

    Best regards. 

    Janilyn T. - WPClever Support Agent

  •  1
    Weinistgeil replied
    July 12, 2022 at 3:27pm

    Thanks for the answer. The link to my webpage and a respective product bundle is: https://weinistgeil.de/produkt/probierpaket-primitivo-salento-neu/

    or

    https://weinistgeil.de/produkt/primitivo-wein-probierpaket-due/

  •  767
    Janilyn replied
    July 13, 2022 at 10:25am

    Hi Weinistgeil,

    Thank you for the links.

    I have assigned one of our developers to help you with that. 

    He’ll be looking into your question and responding with specific instructions as soon as possible. 

    Please stay patient as we're having very heavy workloads, it might take some time for our developers to reach back.

    Best regards.

    Janilyn T. - WPClever Support Agent

  •  153
    Henry replied
    July 15, 2022 at 3:52am

    Hi Weinistgeil.

    Please send me your website credentials (wp-admin link, username, password) then I can check and fix this issue for you.

    Best regards,
    Henry N.

  •   Weinistgeil replied privately
  •  153
    Henry replied
    July 17, 2022 at 7:14am

    Hi

    Please check again:

    // https://weinistgeil.de/wp-admin/
the account is: wpclever_dev
PSWD: 9)8#*2fFVuzcZ3)wC(Jz*rmH

    it doesn't work.

    Best regards,
    Henry N.

  •   Weinistgeil replied privately
  •  153
    Henry replied
    July 18, 2022 at 3:26am

    Hi Weinistgeil,

    Thanks for informing us of this issue!

    I found an error in our plugin and fixed it. It works fine now https://www.screencast.com/t/DjL1dutts

    Please clear the cache before testing again https://weinistgeil.de/produkt/probierpaket-primitivo-salento-neu/

    Best regards,
    Henry N.

  •  1
    Weinistgeil replied
    July 19, 2022 at 6:02am

    Now it looks fine 

    Thanks you

    Joerg

  •  153
    Henry replied
    July 20, 2022 at 11:07am

    If you need us to help you with anything. Please tell us. We are always ready to help you.

    Best regards,
    Henry N.