I first submitted a ticket on April 21. Janilyn just transferred this issue to a developer. She suggested I submit a new ticket so that I had a way to discuss the progress in fixing this with WPCLEVER.
Here is my issue: "
I have installed WPC Show Single Variations for WooCommerce, and it is showing the variations, but FIRST when I first click on SHOP, it takes me to a page with a weird IMAGE ICON. I have to click on that to get to the actual shop page showing the product variations. (see attachments.)
I also am having trouble with one product showing up twice. I am not sure what drives the image on the page -- is it category? But FIRST I need to get rid of this IMAGE ICON so people go directly to the SHOP page."
I'll attach my screen shots. Please keep me informed as to when there is a developer looking at this and what the developer's progress is.
The developer has a login into Wordpress and should be able to get in and look at this.
Thanks for checking back with me and sorry for the slow support. We just have been back from a long vacation recently so the workloads are quite heavy for us at the moment. We have too many pending tickets during the vacation so it will take longer than expected for our developers to process tickets.
I will urge our developers to hurry up and solve the long-awaited tickets first. You can rest assured that we are still trying our best to solve every ticket now.
Thanks for your patience so far and have a nice day.
I first submitted a ticket on April 21. Janilyn just transferred this issue to a developer. She suggested I submit a new ticket so that I had a way to discuss the progress in fixing this with WPCLEVER.
Here is my issue: "
I have installed WPC Show Single Variations for WooCommerce, and it is showing the variations, but FIRST when I first click on SHOP, it takes me to a page with a weird IMAGE ICON. I have to click on that to get to the actual shop page showing the product variations. (see attachments.)
I also am having trouble with one product showing up twice. I am not sure what drives the image on the page -- is it category? But FIRST I need to get rid of this IMAGE ICON so people go directly to the SHOP page."
I'll attach my screen shots. Please keep me informed as to when there is a developer looking at this and what the developer's progress is.
The developer has a login into Wordpress and should be able to get in and look at this.
Thanks so much,
Chris
Hi Christine,
Thanks for checking back with me and sorry for the slow support. We just have been back from a long vacation recently so the workloads are quite heavy for us at the moment. We have too many pending tickets during the vacation so it will take longer than expected for our developers to process tickets.
I will urge our developers to hurry up and solve the long-awaited tickets first. You can rest assured that we are still trying our best to solve every ticket now.
Thanks for your patience so far and have a nice day.
Best regards.
Janilyn T. - WPClever Support Agent