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  Public Ticket #3038010
I can't add products
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Comments

  • Guilherme Failde started the conversation
    May 5, 2022 at 1:01pm

    I'm trying to add products in the form within the product registration but the products appear unavailable to add.
    What is happening?

  •  767
    Janilyn replied
    May 6, 2022 at 8:05am

    Hi Guilherme,

    Thank you for contacting WPClever Support Forum. It seems that you are using the free version of our plugin.

    For your information: 

    • In the free version of our plugin, only simple and subscription products can be searched and added. 
    • Instead, free users can now add unlimited products as they prefer. 
    • Variable products and variations are only available in the Premium version.

    In case you need further instructions, kindly refer to this online documentation: https://doc.wpclever.net/woobt/.

    Best regards.

    Janilyn T. - WPClever Support Agent

  • Amy replied
    May 10, 2022 at 9:36am

    I have this exact problem - I emailed you over 10 days ago but still haven't heard back despite having the paid version!! Can you please help me? 

  •  767
    Janilyn replied
    May 11, 2022 at 8:25am

    Hi Amy,

    The issue Guilherme is facing is due to the fact that variable products and variations are not available/supported in the version he/she is using.

    I saw that you have submitted a ticket to us to report your issue. You can kindly refer to your ticket to check the progress and provide us with the requested information.

    Best regards.

    Janilyn T. - WPClever Support Agent