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  Public Ticket #3008919
Products Not Added To Cart
Closed

Comments

  •  3
    Ian McLean started the conversation
    March 23, 2022 at 9:19pm

    Hi,

    The plugin has suddenly stopped working correctly and selected products are not being added to the cart.

  •  767
    Janilyn replied
    March 24, 2022 at 3:51am

    Hi Ian,

    Thanks for reaching out to us.

    May I have a link to your published Bought Together offer to check?

    I have checked our plugin on test site and live demo but it is working fine: https://demo.wpclever.net/woobt/. Maybe something on your site is causing the issue.

    Best regards.

    Janilyn T. - WPClever Support Agent

  •  3
    Ian McLean replied
    March 24, 2022 at 8:20am

    Hi Janilyn,

    Below is a link to one of products. 

    Summer Show – Fri 1 Jul – Funny Girls (funnygirlsshow.co.uk)


  •  767
    Janilyn replied
    March 24, 2022 at 9:47am

    Hi Ian,

    Maybe you will need to clear your site and browser's caches and cookies before checking again.

    I have tried to add your products to the cart and it was working just fine.

    You can watch my video here for more information: https://www.screencast.com/t/7hOfXnaUnDf

    Best regards.

    Janilyn T. - WPClever Support Agent

  •  3
    Ian McLean replied
    March 27, 2022 at 11:47am

    Hi Janilyn,

    Clearing the cache solved the issue.

    Thanks

    Ian

  •  767
    Janilyn replied
    March 28, 2022 at 9:03am

    Hi Ian,

    Thanks for your feedback. 

    I'll consider your case closed and close your ticket now. Feel free to submit a new one in case you encounter any issues at any time. 

    Have a nice day and best regards. 

    Janilyn T. - WPClever Support Agent