Since around a week or so, some customers of my shop www.startercultures.eu receive an error when purchasing products. After some testing it turns out that this only occurs when they buy a bundle.
The error is from Mollie, a payment plugin, and states
[2022-02-15T15:29:11+0000] Error executing API call (422: Unprocessable Entity): The amount of the order does not match the total amount from the order lines. Expected order amount to be €42.84 but got €42.85. Field: amount. Documentation: https://docs.mollie.com/overview/handling-errors
Indeed: if you manually add the costs of the items in the bundle, the price is just one cent off of the bundle price. Somehow the plugin no longer calculates the bundle price correctly.
I hop you can fix this, we are receiving quite some complaints and lost orders over this.
I have reported this to our developers so that they can check and fix this as soon as possible.
By the way, in order to be sure, we will also need to check your bundle as well to see if there is any interference from external plugins on your site or not.
Could you please provide us with one of your published bundle?
I'd like this ticket re-opened. The problem has re-occured. Somehow the plugin makes round off orders again. The roundoff problems only occur in bundles.
The error is from Mollie, a payment plugin, and occurs when the customer wants to pay,. and states
[2022-02-15T15:29:11+0000] Error executing API call (422: Unprocessable Entity): The amount of the order does not match the total amount from the order lines. Expected order amount to be €42.84 but got €42.85. Field: amount. Documentation: https://docs.mollie.com/overview/handling-errors
Hi,
Since around a week or so, some customers of my shop www.startercultures.eu receive an error when purchasing products. After some testing it turns out that this only occurs when they buy a bundle.
The error is from Mollie, a payment plugin, and states
Indeed: if you manually add the costs of the items in the bundle, the price is just one cent off of the bundle price. Somehow the plugin no longer calculates the bundle price correctly.
I hop you can fix this, we are receiving quite some complaints and lost orders over this.
Thanks,
Yoast
Hi Grill,
Thanks for reporting this issue.
I have reported this to our developers so that they can check and fix this as soon as possible.
By the way, in order to be sure, we will also need to check your bundle as well to see if there is any interference from external plugins on your site or not.
Could you please provide us with one of your published bundle?
We're waiting for your information.
Best regards.
Janilyn T. - WPClever Support Agent
Sure,
here's a few:
https://startercultures.eu/product/beans-rice-grains/asian/all-in-one-make-your-own-tempeh-starter-kit/
https://startercultures.eu/product/beans-rice-grains/asian/starterkits-asian/all-in-one-make-your-own-tofu-starter-kit/
https://startercultures.eu/product/sausages-and-charcuterie/all-in-one-starter-packs/dutch-grillworst-kit/
Hi Grill,
Thanks, I have transferred your ticket to our developers. They will respond after investigating this issue and come to a conclusion about the cause.
Best regards.
Janilyn T. - WPClever Support Agent
This ticket can be closed
I'd like this ticket re-opened. The problem has re-occured. Somehow the plugin makes round off orders again. The roundoff problems only occur in bundles.
e.g. https://startercultures.eu/product/dairy/vegan-cheese/starterkits-vegan-cheese/all-in-one-make-your-own-vegan-camembert-blue-cheese-starter-kit/
https://startercultures.eu/product/dairy/cheese/starterkits-cheese/red-smear-cheese-kit/
The error is from Mollie, a payment plugin, and occurs when the customer wants to pay,. and states
aaaaannd it can be closed again. It seems not your plugin but the Mollie payment plugin was the main cause of the error.