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  Public Ticket #2966415
Problems when Bought Together is a variation
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Comments

  •  2
    Holger started the conversation
    January 26, 2022 at 6:55am

    Hello dear support team, 

    we are using Wordpress 5.8.8, Woocommerce 6.1.1 and Elementor Pro 3.5.2 with Elementor's own Hello theme.

    We have now installed "WPC Frequently Bought Together for WooCommerce" and for normal products it works without problems. https://www.camplorer.de/produkte/dachzelt/treeline-redwood-kopie/

    However, there is a problem if the bought together product contains a variation. 
    After selecting the product with variation, the price of the main product disappears.
    https://www.camplorer.de/produkte/dachzelt/gear-rock-kootenay-kopie/ 

    Unfortunately I can't find the error. Do you have a tip for me? The problem is not with the theme, if I change it I get the same problem.

    Thanks a lot and have a nice day

    Holger

  •  767
    Janilyn replied
    January 27, 2022 at 3:51am

    Hi Holger,

    Thank you for contacting WPClever Support Forum. 

    We’ve received your ticket and assigned one of our developers to help you with that. 

    He’ll be looking into your question and responding with specific instructions as soon as possible. 

    Please stay patient as we're having very heavy workloads, it might take some time for our developers to reach back.

    Best regards.

    Janilyn T. - WPClever Support Agent

  •  1,223
    Dustin replied
    February 2, 2022 at 1:46pm

    Hi Holger,

    I'm so sorry for the late reply!

    I've checked this product https://www.camplorer.de/produkte/dachzelt/gear-rock-kootenay-kopie/ and seen it works fine. Did you fix it?

    Best regards,
    Dustin

  •  2
    Holger replied
    February 4, 2022 at 6:31am

    The problem was with the "German Market" plugin, which legally prepares the shop for the German market. 
    We have now changed to the plugin "Germanized", with which it works.

  • Christoph Moosbrugger replied
    November 24, 2022 at 1:02pm

    Hi,

    we do have the same issue and are using the plugin german market and we cannot switch to another one. can you please look into this matter? maybe there is already a solution for it.

    thanks